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Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna

Photo gallery for Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna

Property grounds
Pool
Pool
Living area
Living area

Reviews

7.4 out of 10
Good
2 bedrooms2 bathroomsSleeps 4

Popular amenities

  • Indoor pool
  • Spa pool on site
  • Onsite parking available
  • Kitchen
  • Washing machine
  • Balcony

Explore the area

View map
Sugar Mountain, NC
  • Place, Sugar Mountain Resort
    ‪4 min walk‬
  • Place, Beech Mountain Resort
    ‪16 min drive‬
  • Place, Grandfather Mountain
    ‪17 min drive‬

Rooms & beds

2 bedrooms (sleeps 4)

Bedroom 1

1 Double Bed

Bedroom 2

1 Double Bed

2 bathrooms

Bathroom 1

Bathroom 2

Spaces

Kitchen
Balcony
Separate dining area
Dining area

About this property

Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna

Sugar Top 2816

Our calendar is updated in real-time & our nightly rates are accurately displayed. Simply enter your desired dates and click 'Book Now!'

Why just gaze at the beauty of the Sugar Mountain? Come stay in this unique ten-story, high-rise condo located on the top of Sugar Mountain with stunning views of Grandfather Mountain from your private balcony! This condo features a spacious, updated kitchen with all of the utensils you need for whipping up a delicious meal and plenty of seating for dining. With this condo, you will also have access to the building's shared amenities such as the indoor pool, hot tub, fitness room, and sauna!

What's nearby:
When you aren't enjoying all of the fun things to do at the condo, you are just a short drive from many delicious restaurants, shopping, and attractions! Visitors come during all seasons to enjoy the fresh air and world-class activities. You can find a variety of hiking, biking, rock climbing, zip-line, white water rafting within twelve miles of the condo, such as Sugar Mountain Ski Resort! Enjoy golf and tennis at nearby courses at reasonable rates.

Things to know:
Free WiFi
Full kitchen w/ a dishwasher
Free shuttle service to escort guests from parking to condo
4WD or AWD is highly recommended in the winter months. Vehicles without may be required to have snow chains for use in adverse conditions.

* Please note. During any high peak time, renters have to park in the lower lots and be shuttled up to the top. Guests are allowed to load and unload at the building before parking in the lower lots if they prefer, especially during high peak times and holidays. Thanksgiving, Christmas, New Year’s, Fourth of July, Highland Games, Willy worm festival, Land of Oz. Parking up top is for owners or with approval from Sugar Top Resort. Sugar Top Resort makes these decisions based on the occupancy.

This property is managed by Vacasa North Carolina LLC.

Parking notes: There is free parking available for 1 vehicle.
This rental is located on floor 8.

Security camera details: condo building has them to monitor traffic.




Due to local laws or HOA requirements, guests must be at least 25 years of age to book. Guests under 25 must be accompanied by a parent or legal guardian for the duration of the reservation.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted
Smoking is not permitted anywhere on the premises.
For information about quiet hours, please refer to the listing description.

Important information

You need to know

Property # 1761589vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Banner Elk

Located in Banner Elk, this condo is in the city centre and in the mountains. Banner House Museum and Alta Vista Gallery and B & B are cultural highlights, and some of the area's activities can be experienced at Sugar Mountain Resort and Sugar Creek Gem Mine. Land of Oz and Magic Mountain Mini Golf and Arcade are also worth visiting. Enjoy the area's slopes with snowboarding and skiing, and don't miss out on the sledging and ice skating.
Map
Sugar Mountain, NC

What's nearby

  • Sugar Mountain Resort - 4 min walk - 0.4 km
  • Beech Mountain Resort - 16 min drive - 12.2 km
  • Grandfather Mountain - 17 min drive - 16.3 km
  • Appalachian State University - 32 min drive - 27.7 km
  • Tweetsie Railroad - 37 min drive - 44.3 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪Blink Elk Tap Room - ‬12 min drive
  • ‪Town Tavern of Banner Elk - ‬13 min drive
  • ‪Kettell Beerworks - ‬14 min drive

Frequently asked questions

Does Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna?

As of 27 May 2026, prices found for a 1-night stay for 2 adults at Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna on 6 July 2026 start from AU$152, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna pet-friendly?

No, pets are not allowed at this property.

How much is parking at Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna?

On-site parking is available at the property.

What time is check-in at Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna?

Check-in begins at 4:00 PM.

What time is check-out at Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna?

Checkout is at 10:00 AM.

Where is Beautiful furnished mountaintop condo w/shared pools, hot tub, & a sauna located?

Located in the heart of Banner Elk, this condo building is 0.5 mi (0.8 km) from Sugar Mountain Resort and within 3 miles (5 km) of Sugar Creek Gem Mine and Linville River. Grandfather Mountain State Park and Watauga River are also within 6 miles (10 km).

Reviews

7.4

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 12 out of 35 reviews
Rating 8 - Good. 11 out of 35 reviews
Rating 6 - Okay. 5 out of 35 reviews
Rating 4 - Poor. 3 out of 35 reviews
Rating 2 - Terrible. 4 out of 35 reviews

7.2/10

Cleanliness

9.2/10

Check-in

8.6/10

Communication

9.2/10

Location

8.2/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Maria B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The location is absolutely amazing, with everything close by. The condo staff was very friendly, and the shuttle service to and from Sugar Mountain Resort was extremely convenient.The condo itself was well stocked and comfortable. The only small suggestion would be to bring an extra blanket, just in case.
View from the balcony
Hallway
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

CHASE F.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Close to everysugar mt has to offer, beautiful views and good amenities, parking is a bit of hassle but other thn that all good!
Stayed 2 nights in Oct 2025
Response from VrboOwner on 16 Oct 2025
Thank you, Chase, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
From a partner site

10/10 Excellent

Misty W.

Amazing view

The view was amazing and the unit was comfortable.
From a partner site

10/10 Excellent

Kelli L.

Sugar top 2816

We enjoyed ourselves very much at the resort. It was very clean, quiet and best view of the blue ridge mountains in the world. We will be back!!
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Timothy H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Sugar Mtn. Visit

Very nice property, clean, great views. Parking can be challenging due to lack of availability at building requiring parking off site and shuttle transfer.
Stayed 5 nights in Oct 2023
Response from VrboOwner on 28 Oct 2023
Thank you, Timothy, for your feedback! We are happy you enjoyed this home. We apologize that your experience with parking was not the standard of ease that we strive to provide our guests. We look forward to welcoming you back for another wonderful getaway in the future!
From a partner site

8/10 Good

Jason K.

Birthday Vacation

Excellent view and shuttle drivers. Place was clean but could use a deep clean. Showers haven’t been scrubbed down and carpet in rooms needed replaced due to stains. Over all it’s a great place to stay. Just seems that someone had that nice of place it would be kept up top notch. We will stay again !
Stayed 2 nights in Sep 2022
Response from VrboOwner on 21 June 2023
Hi, Jason, thank you for your review. We appreciate you sharing your feedback and bringing some items to our attention that may need some TLC. Since your stay, we have deep cleaned the home and will pass on your concern regarding the carpet to the homeowner. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
Verified

8/10 Good

bruce g.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Place with some Strange Rules

The Good: • Nice updated condo • Great amenities – Pool, Hot Tub, Workout Room The Bad: • NO Skiing equipment allowed in the building o Told to keep in car or store in specified room outside • Advertised as having one spot for parking at the top o Were not allowed to park any vehicles at the top. Had to take a shuttle down.
Stayed 2 nights in Jan 2020
Response from VrboOwner on 21 June 2023
Hello Bruce, thank you for your review. We apologize for the issues you experienced during your stay. We appreciate your abiding by the condo association rules. We hope to host you again, soon!
From a partner site

6/10 Okay

Mike C.

Disappointed

I am not one to speak negative although a truthful assessment is necessary. Our family got the Ski bug this season and have been coming up from Atlanta every other week for 3 days since the first week in January. We rent lodging and have been very satisfied with all other rentals. Issues with Sugar Top 2816: Most of the staff is unfriendly especially check in, 2 out of 3 light bulbs in the master bedroom were burnt out, the master bedroom door did not shut or lock, the master bedroom shower drain was stopped up, the microwave door did not operate unless you stop there and held it shut, the carpets need cleaning and there was no sugar or cream for the coffee.
Response from VrboOwner on 21 June 2023
Hi Mike, thank you for your review, we do hope you enjoyed your stay. We are sorry for the conditions in the home upon your arrival and we appreciate you notifying us so we could address them during your stay. We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We truly hope we can host you for a more comfortable stay in the future, thank you.
Verified

2/10 Terrible

Conrad S.

Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy

My first negative review

We travel a ton and use a lot of rentals and never have I ever given a negative review, even when something was wrong to not make renting hard for anyone but this was too much. It started off with us arriving at the property to find a blood stain under the bed sheets which were dirty as well, when we tried to get in contact about this communication was poor and the apartment's managment resolution was leaving clean bed lining in a garbage bag on our kitchen table. In the second bedroom the bed was clean was so shakey that it sunk in and shifted with every slightest move you would make leaving us sleeping on the couch. When we opened the door to the bathroom we encountered another surprise with the bathroom ceiling falling onto the toilet and ground. We contacted the apartment manager and nothing was done so we went to the lobby and told the front desk which helped how they could to stop the flooding and falling ceiling. When we wanted to use the fireplace we found that the cable was broken and that it didnt work either. There were also extremly loud renovations going on in the building. The balconies were unusable for most of the day (from about 8am to 7 pm) with pressure washers ripping off paint and debries off the building leaving it all pouring right onto our balcony which we had to clean ourselves every night if we wanted to be able to go on it. The sauna also stopped working on the second day we stayed so we were only able to use it one day. The building itself was outdated and not very clean but it was okay however the apartment and the communication with owner of the property was horrible. I wish I could attach pictures to show everything.
Stayed 2 nights in Apr 2023
Response from VrboOwner on 21 June 2023
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
Verified

8/10 Good

Gary B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Beautiful view. The condo had everything we needed.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Angie B.

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness

VRBO was good the room needs some work

It was a beautiful weekend in the mountains. Sugar Top was a good place but the room need some repairs. The microwave door was taped up, the TV in one bedroom could not get to work, the bed and mattress in the master needs to be replaced. Who ever cleans the condo does a terrible job the need to be fired.
Stayed 3 nights in Oct 2022
Response from VrboOwner on 29 Dec 2023
Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We regret that the bed was not suitable for your party and appreciate this feedback as an area to improve upon in the future. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We hope to host you again soon!
Verified

4/10 Poor

Derrelle B.

Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy

Sugar Top Resort 2816 3 night stay

Sugar Top Resort offers beautiful Condominiums with gorgeous Mountain Views. We have stayed there in many different condos over the years, and always been completely satisfied. However, 2816 was the exception. Although the view from the balcony was beyond beautiful, other areas of this condo were unacceptable, such as no batteries for the tv remotes, the inability to connect to the internet, stained shower tiles, dirty stove top, a broken kitchen drawer ( unable to open for kitchen equipment), insufficient bath towels, no blankets ( temp outside was 22), stained dirty carpet in master bedroom with stains on curtains and also, stains on blinds in the living room (not to mention dirty windows with streaks and to enjoy the beautiful view we had to go on the balcony ). This condo had the potential of being a 5 star condo because of it’s very nice light fixtures, bathrooms and kitchen fixtures, kitchen supplies, newer tvs, clean sheets, walk in showers, tile work in bathrooms ( grout was sloppy in master) and 8th floor location on the Grandfather mountain side. However, cleanliness was not their priority nor meeting their amenity promises. Fortunately, we had 2 maintenance gentlemen, one from SugarTop and one from the rental agent, who very kindly fixed the broken kitchen drawer, provided fresh batteries for the remotes, unscrambled the tv remotes and connected us to the internet. ( no blankets were provided). Our time outside of the 2816 unit condo was perfect: the restaurants, Blue Ridge Parkway, magnificent fall colors, and shopping in Blowing Rock, Banner Elk, and Boone. The condo resort was also outstanding with their heated pool, hot tub and kind staff. I hope the owners of 2816 will correct these problems that have been stated by many other renters as well as what we have stated. I rented this condo originally because of the pictures which were very attractive. Instead of reading the reviews first., I also trusted that under each bad review the response was that these complaints had been resolved, but they have not been resolved. Although the management was kind and solved a few of our complaints we will never rent 2816 again. I regretfully submit this negative review having never submitted a negative review of one Sugar Top’s condo’s before.. As I said, this condo could be a 5 star if the owners would correct their cleanliness issues and maintain other issues.
Stayed 3 nights in Oct 2022
Response from VrboOwner on 29 Dec 2023
Hi, thank you for your review. we are so glad you enjoyed the views! We apologize for the items that were not addressed before your arrival. But are glad the staff came quickly to resolve. We appreciate your comments and suggestions that the local manager can address with the owner to decide on updates. We apologize for the inconvenience and hope we can host you again!
Verified

6/10 Okay

Robert F.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness

Problems

First of all you have a safety hazard and a lability which needs to be corrected> The toaster has a cord in which the wire is exposed. This could be a real problem for you and the tenant if some one used it especially in a kitchen area which could have water! and got hurt or killed. Next the floor was not very clean and had popcorn. Next the dishes had dirt on them, many which could be a health hazard. Lastly the shower in the master bedroom has a drain problem. Not a very good experience.
Stayed 6 nights in Aug 2022
Response from VrboOwner on 29 Dec 2023
Robert, thank you for the review. We appreciate you making us aware of areas that need TLC. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. If there are any concerns or areas in need of additional attention, we hope to be notified so we can make sure any issues are addressed. We look forward to hosting you for a great stay in the future. Thank you!
Verified

8/10 Good

Jean M.

Liked: Check-in, communication, location, listing accuracy

Quick getaway

I will start by saying that I am a bit picky. This condo was okay, clean but definitely needs a deep cleaning (shower corners, rugs and baseboards, and some repairs (ceiling where there was some water damage/paint pealing, cracked tiles). The property is older but still fine for a quick getaway. Appreciated having dishwasher tabs, tp and towel paper stocked - we arrived late and didn't have time to shop prior. Overall we had a good experience and fun.
Stayed 5 nights in Apr 2022
From a partner site

8/10 Good

Wafa C.

Great for a ski trip!

We enjoyed staying at the condo, it was clean and spacious. The pool and hot tub were great amenities, especially with kids. Kitchen was well stocked. Pros: pool, location Cons: uncomfortable beds, not enough towels, no blankets, 1 room was missing a flat sheet.
Response from VrboOwner on 21 June 2023
Thank you for staying with us, Wafa! We are so glad you had a great time! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience. We hope to have the opportunity to host you again soon!
From a partner site

8/10 Good

Emily A.

Nice condo

This condo was nice but in high wind their was a constant banging noise in the chimney and there were no extra blankets provided. With the noise and it being cold outside, our sleep wasn’t as good as it could be. Our stay would have been nicer if there wasn’t a blizzard, as it was, we left a day early.
Verified

2/10 Terrible

Anne B.

Disliked: Cleanliness, check-in, communication, location, listing accuracy

Disgusting

Place wasn’t clean. Mold in the shower and corner of sink. Contact case and hair pin on bathroom floor. Dirty hand towel in Master Bath upon arrival. Bedding was minimal and low quality.
Stayed 2 nights in Dec 2021
Response from VrboOwner on 21 June 2023
Hi Anne, we are sorry that our home was not cleaned to our usual standard for your visit. We appreciate that you took the time to share your feedback. We have already made improvements by removing all mold and deep cleaning. Our home is fresh and ready for future visits. We hope that you'll allow us to impress you in the future.
Verified

6/10 Okay

Savannah M.

Liked: Cleanliness, check-in, communication, location

Okay stay

I read the reviews from 2020 about the bedding and was hopeful that those changes were made. Unfortunately they stand true. The comforter is stained, and mattress is extremely hard and uncomfortable. I think if the bed situation was changed this would be the perfect place. Resort had nice amenities and the condo kitchen was well-equipped and clean. It was an okay stay.
Stayed 2 nights in Jul 2021
From a partner site

10/10 Excellent

Whitney T.

Our experience

We loved this condo ! Very clean
From a partner site

8/10 Good

June m.

Cozy

The home was nice and cozy. Had everything we needed to prepare a meal. The view is also nice.
From a partner site

2/10 Terrible

Teri W.

The worst place ever that could have been awesome

Unfortunately, this is a beautiful condo in an amazing complex. The kitchen dishwasher was obviously leaking because under the kitchen sink smelled wet and the inside cabinets were dark coloed half way up where they were wet. Also, the wall next to the dishwasher was black and reeked of mold. The carpet in the master bedroom had black stains all over it, the master bed sheets and comforter had a big red stain on them that I immediately threw in the wash upon our arrival which it came out so must not have been washed. The furniture looked as though it hadn't been dusted in years. Both shower floors were completely covered in mold and when I got into take a shower before I could even wet my washcloth the shower floor filled up with water to the point it ran out on to the bathroom floor. My daughter's shower did the same exact thing my husband spent more than 30 minutes trying to plunge it without success. I called the vaCasa to get a plumber out they told me he would be out 1st thing in the morning but never showed. I called the 2nd night we were there and the complex maintenance man came out the third morning and said he wasn't a plumber he would see what he could do. I took a warm shower and upon my daughter and husband returning 30 minutes later from getting in the pool they both had to get out of the shower covered with soap because the water went ice cold. In that large of a facility you should never run out of hot water but for me to take a warm shower and them not be able to take one is unacceptable. When I called the VaCasa to tell them everything that was going on they were very apologetic and understanding and told me they would take care of it. I sent them pictures and again they apologized drastically ended up sending a housekeeper to come out and clean the shower floor from all the mold. To say they were doing extra cleaning with COVID-19 is a joke it hadn't been regular certainly not extra. Sadly wanting to sleep in on vacation not possible in the master bedroom there are no blinds or curtains only thin sheers so when the Sun comes in you cannot but only wake up to the bright sun. The blinds in the spare bedroom and in the living Room are covered with black dust and are almost inoperable unable to open without a struggle. The closet in spare bedroom the door fell off the track on to me because of it being broken 1/2 of the slots are missing from the door. I don't want someone else to experience what we did. It's not even as good as the Motel 6 and I paid over $900 for 5 nights. It's such a beautiful facility unfortunately this condo should be condemned. Also, for checkout to be 10:00 a.m. it's horrendous when your on vacation when every hotel I've ever stayed the standard check out is 11:00 a.m. I understand having to get out early for cleaning purposes however, obviously this place is not even been cleaned and have a 10:00 a.m. checkout makes it almost impossible to get-up-and-get everything done and get out on time. As much as we pay for this surely an 11:00 a.m. check out would be acceptable. I have reported all this to pick VaCasa but I want it on the public review as well. Lastly, on the weekends starting on Thursday you have to be Shuttled to the facility from an offsite parking. I understand how busy they are during season but this was the end of March 1st week of April when all this ski slopes were shut down so I don't understand when there's hundreds of parking spaces available that were sitting there without people in them were still shuttling from off site. We had groceries and hand to be shuttled back from the offsite lot to the condo. That should be stated when you reserve a Room not upon arrival. Again understandable during season but not out of season. So sorry for all this just want the public aware.
Response from VrboOwner on 21 June 2023
Thank you for your review, Teri. We are sorry to read you were so disappointed. The dishwasher leak is resolved, the closet door is replaced, the stained sheets are discarded, and the mold is removed. The homeowner and property manager are working on a carpet cleaning and replacing the cabinets in the kitchen to address the water damage. Hopefully we can better impress you next time!
From a partner site

4/10 Poor

Michelle F.

Horrible check in process; Run down building.

The check in process is horrible at this building. We had to wait in line for over an hour in our car at the security gate. The building itself is very run down. There was a hole in the bathroom ceiling, closet door torn up, etc. The bedding was disgusting...luckily we brought our own. I would not stay here again. For the price you can get a much nicer house that is easier to get in and out of.
Response from VrboOwner on 21 June 2023
Hi, Michelle! We are disappointed to read you were unhappy with your Vacasa experience. We do not manage the Sugar Top building itself, so we have no control over the security procedures and do apologize if they were backed up. The bedding has been replaced, and we have sent maintenance to fix the other issues. Thank you!
Verified

10/10 Excellent

Nikkia R.

Liked: Cleanliness, check-in, location, listing accuracy

Sugar Mountain was amazing!

Great experience, beautiful location, we really enjoyed Sugar Mountain.
Stayed 2 nights in Dec 2020
From a partner site

8/10 Good

Christina M.

Ski trip

The steam room, the sauna, the hot tub, and the gym were awesome! The room was really well equipped. The beds were noisy, and not the most comfortable, and the shower filled up fast like a tub, but other than that, the room was perfect!
Stayed 2 nights in Dec 2020
Response from VrboOwner on 21 June 2023
We appreciate your feedback, Christina, and are so glad you enjoyed your stay! The property manager has scheduled for the tub drain to get cleared. Thank you!
From a partner site

2/10 Terrible

Christine T.

Renter Beware

The photos on Vacasa for this property are incredibly deceptive. While the Sugartop Resort shared facilities (gym, pool, hot tubs, etc.) are immaculate, this unit has seen better days. All folding closet doors were broken (missing slats, not in the tract, hard to open), the hall bathroom ceiling is caving in over the toilet, the secondary bedroom window screen is bent/warped and unable to be used, the table on the patio is missing 1/4 of the tabletop, the fireplace is not in working order and instead has a portable heater connected, most if not all doorframes are heavily dented and dinged, and there are numerous small holes in the walls. It is clear that someone tried to update this unit with tile and painted cabinets, but the workmanship is substandard; there are lots of areas in the bathrooms where there is no grout between tiles, there's caulking around the edges of floor tiles that were not cleaned up properly and the caulking was just smudged on to the tile, and the painted kitchen cabinets look unfinished. In addition to the run down appearance of the unit, the furnishings need to be replaced, or at the very least steam cleaned to remove some of the musty odor that lingers. We stayed for a full 7 nights and left the living room slider and master bedroom window open the entire time and the stale, musty odor from the furniture never dissipated. Also worth mentioning, this unit has the least amount of linens of any vacation rental I've ever stayed in. No kitchen towels, no cozy throw blankets and bedding was sparse. Each queen bed had one fitted sheet, one flat sheet, 2 pillow cases and one thin quilt, but nothing was provided for the roll-away bed; also, the sheets provided were extremely thin, bordering on threadbare. Additionally, these few linens all smelled musty like the furniture, making me feel certain they had not been recently laundered.
Response from VrboOwner on 21 June 2023
Hi, Christine. We’re sorry to hear that the home was in this condition upon your arrival. We attempt to be as transparent with our listings as possible and provide the most accurate and up to date photos. We have passed these comments along to our local staff and homeowners to ensure that we take care of these issues as quickly as possible. We do apologize that these crucial details were amiss and hope that we have another opportunity to impress you in the future.

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