2/10 Terrible
Serena H.
19 Apr 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
TERRIBLE
This condo was in a great location oceanfront. I did not receive check-in directions until I messaged the host when I arrived at the condo. The condo was filthy when my family and I arrived. I asked the host about cleaning. He told me it was professionally cleaned. I assured him that no one had cleaned it recently. There was thick dust, clothes in drawers, a freezer full of food, a broken table, broken shower tiles, closets full of paint, clothes and other items so that most would not close, dirty towels in the washer & dryer, items such as paint thinner left out, dirt all over the floors, dirty sinks, and much more filth (I have pictures as proof). The host did offer to send cleaners the next day or refund the cleaning fee. I took the refund, but my family & I refused to stay in such filth. The condo needed more than cleaning! The host even told me he thought someone may be staying there without permission. I talked for over 2 hours with the host and VRBO reps trying to get help. We finally left & got a hotel room. I messaged back & forth with the host requesting money back since we could not stay in the nastiness & unsafe condo. Over the next 3 weeks, we messaged back & forth. The host told me he would work with me and was waiting on VRBO. He even told me he was at the condo cleaning & that I was right "the place is destroyed". Finally, today after getting the run around for 18 days, he told me he could not reimburse me more than the cleaning fee & blamed it all on VRBO.
Serena H.
Stayed 4 nights in Apr 2024
