Fort Walton Beach, FL (VPS-Northwest Florida Regional)
Airport, Fort Walton Beach, FL (VPS-Northwest Florida Regional)
63 min drive
Rooms & beds
1 bedroom (sleeps 4)
Bedroom 1
1 King Bed
1 bathroom
Bathroom 1
Bathtub or shower · Toilet
Spaces
Deck or patio
Kitchen
Dining area
About this property
Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!
Looking for a 30A getaway where style meets convenience? Emerald Hill 23 – The Little Pearl is a beautifully updated coastal poolside studio, just steps from the community pool and only a minute’s walk to the beach. Inside, you’ll find a plush king bed, perfect for a lovely couple seeking an intimate vacation.
After a day on the beach or exploring nearby towns, settle in with a movie on the large TV or share a meal together. The kitchen has everything you need, including a microwave, coffee maker, Keurig, and toaster, making it easy to cook when you feel like staying in. The patio also features a bistro set for two, creating the perfect spot for a relaxed dinner or morning coffee. Thoughtful touches throughout the condo create a balance of modern style and comfort.
For added convenience, the condo also includes a washer and dryer, making it easy to keep up with laundry during your stay. To make beach days even better, complimentary beach gear with two chairs and one umbrella is provided, so you can head straight to the sand without worry.
The location makes it simple to enjoy the best of 30A. You’re only steps from sugar-white sand where you can swim, soak up the sun, or take evening walks along the shoreline. Seagrove, Seaside, and WaterColor are just minutes away, offering fresh Gulf seafood, boutique shops, and seasonal events. Rent bikes to explore the scenic 30A path, enjoy live music outdoors, or end the day with a scoop of homemade ice cream.
When it comes to dining and entertainment, you’ll have plenty of options nearby. Greenway Station on 30A offers a mix of shops and eateries, while popular local spots like Café 30A, Seagrove Market, Surfing Deer, and Perfect Pig are all within easy reach. For a fun evening out, visit The Big Chill or Old Florida Fishhouse, and don’t miss the shopping and dining experiences in both Seaside and WaterColor.
Emerald Hill Community: Situated on the south side of Highway 30A in the heart of Seagrove Beach, Emerald Hill is a Gulf-front community that offers a large sunny pool and a private gated beach entrance. Guests enjoy swift access to the white sandy beaches and emerald waters of the Gulf. The 19-mile paved bike and walk path that runs the length of Highway 30A is conveniently located just outside the complex, making it easy to explore the area by bike or on foot. The property is centrally positioned with a Publix grocery store just two miles away and a Tom Thumb convenience store within walking distance. Families will also appreciate the proximity to several popular state parks, perfect for outdoor adventures.
Come experience the Emerald Coast with restaurants, local shops, bike riding, shore fishing, snorkeling, kayaking, and unforgettable sunrises and sunsets, all right at your doorstep. Emerald Hill offers the perfect blend of comfort, convenience, and location for your next 30A vacation rental.
Your stay at Emerald Hill 23 - The Little Pearl comes with Xplorie’s best activities! one ticket per day, per activity! (over $800 in nightly value) Tee off at Emerald Bay or Regatta Bay, zip through Baytowne Adventure Zone, and sail on the Sea Blaster Dolphin Cruise. Enjoy Big Kahuna’s Water Park, Black Light Mini Golf, and scenic bike rides with complimentary rentals. Explore 30A with ease and adventure!
* Parking for 1 car (with required permit). No boats, trailers, or RVs. * Sorry, no pets allowed. * Snowbird Friendly! * No Grill * Golf carts are not allowed at Emerald Hill * Only umbrellas (7’ max) are allowed on beach. No tents, cabanas, or canopies.
A Benchmark welcome bag and initial starter kit of amenities are provided for all guests. For the kitchen this includes: 1 roll of paper towels, 1 dish sponge, 1 dish soap, 2 dishwasher pods, and 1 liner for each trashcan. For each bathroom it includes: 1 roll of toilet paper, 1 set of soap/body wash/shampoo/conditioner/lotion. For towels you will receive: 1 body towel/1 washcloth per guest and 2 hand towels per bathroom, plus 2 washing machine pods.
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Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
About the area
Santa Rosa Beach
Located in Seagrove Beach, a neighbourhood in Santa Rosa Beach, this condo is near theme parks and near the beach. The area's natural beauty can be seen at Grayton Beach State Park and Seaside Beach. Sundog Books and Eden Gardens State Park are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking nearby.
Santa Rosa Beach, FL
What's nearby
Seagrove Beach East - 1 min walk - 0.1 km
Seagrove Beach West - 2 min drive - 1.8 km
Eastern Lake - 3 min drive - 2.5 km
Seaside Beach - 3 min drive - 2.5 km
Alys Beach - 9 min drive - 8.7 km
Getting around
Panama City, FL (ECP-Northwest Florida Beaches Intl.) - 40 min drive
Restaurants
Old Florida Fish House - 4 min drive
Steamboat Grill - 3 min drive
Canopy Road Cafe - 3 min drive
Bud & Alley's Waterfront Restaurant & Bar - 4 min drive
Pickles - 4 min drive
Frequently asked questions
Is Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More! pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!?
As of 27 Apr 2026, prices found for a 1-night stay for 2 adults at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More! on 13 June 2026 start from AU$413, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!?
On-site parking is available at the property.
What time is check-in at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!?
Check-in begins at 4:00 PM.
What time is check-out at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!?
Checkout is at 10:00 AM.
Where is Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More! located?
Located in Seagrove Beach, this condo building is steps from Seagrove Beach East and 1.4 mi (2.2 km) from Seaside Beach. Seagrove Beach West and Eastern Lake are also within 2 miles (3 km).
Reviews
6.6
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Very nice- been staying there for 28 years!
Joni C.
Response from VrboOwner on 28 Sept 2022
Joni,
Thank you for taking the time to leave us a review. We're so happy to hear that you and your family have enjoyed coming to Emerald Hill for the last 28 years! We love hearing that our guests enjoy their time so much that they return year after year. Your satisfaction means a lot to us, as we could not do this without our valued guests. All it takes is a step outside the patio of this home for an alluring view of the gulf! The location is perfect for a quick stroll to the beach, shops, and restaurants in the area.We hope to host your family again soon!
Sincerely, Benchmark Management
From a partner site
10/10 Excellent
Cherie P.
21 July 2022
Beautiful room in Seagrove!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a great stay at Emerald Hills! The room was beautiful, clean, and perfect for two people.
Cherie P.
Response from VrboOwner on 17 Aug 2022
Cherie, thank you for taking the time to review your stay. A simple yet refreshing response that made our day. We're glad that you chose Benchmark Management to facilitate your vacation needs. Our goal is to provide a great vacation experience to all our guests, and we're happy to hear you had an outstanding stay. Come again soon!
Sincerely,
Benchmark Management!
From a partner site
10/10 Excellent
Martha H.
18 Oct 2021
So convenient to the beach!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved this place and being able to walk right out to the pool and the beach. Perfect for two people and has everything that you need. Will rent again.
Martha H.
Response from VrboOwner on 30 Oct 2021
Martha,
We are thrilled to hear you loved the convince this property provided to the pool and beach! We strive for our guest to have a relaxing, memorable vacation equipped with everything they may need during their vacation. We hope you consider booking with us at Benchmark Management for all your future trips, we would be glad to have you!
Thank you, Benchmark Management.
From a partner site
10/10 Excellent
Mike H.
22 Mar 2021
Exactly what we expected
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The "studio" condo was exactly as described on the website. It was clean, very close to the beach, perfect for the price.
Mike H.
Response from VrboOwner on 26 Mar 2021
We're delighted to know that the studio at Emerald Hill met or exceeded your expectations. Please come again!
Benchmark Management
From a partner site
6/10 Okay
Sandra E.
4 Oct 2021
Emerald Hill #23
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a wonderful time, however the room needed some improvements, such as the lock on the sliding door wouldn’t lock when we first arrived but Benchmark promptly got someone to fix it for us, the drapes were partially hanging down. It needs to be updated, would not stay in this condo again without updates.
Sandra E.
Response from VrboOwner on 11 May 2022
Sandra,
Thank you for reviewing your stay with us at Benchmark Management. We are glad to hear you had a wonderful time on your vacation and that are team was able to tend to the issues within the property. We will be sure to inform the proper parties of the updates you believe the unit would benefit from to ensure the satisfaction of future guest. We hope you choose tobook with us again, we would be thrilled to have you.
Thank you, Benchmark Management
From a partner site
8/10 Good
john s.
30 Sept 2021
Emerald Hills Condo
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Seagrove area on 30A is one of the best Ocean experiences you can have. The water is wonderful, the beaches beautiful, and there are many great places to eat in the area. Emerald Hills is in a great spot and should be envied for that by itself. The grounds and pool are well kept, and the layout of the buildings makes it feel very intimate and isolated. I think the only reasonable objection I would have, having stayed in various Emerald Hills rentals over the last six years, is that it appears to me that the buildings need a little care and the interiors as well.
john s.
Response from VrboOwner on 15 May 2022
John,
We are thrilled to hear this condo was the perfect spot for your vacation! It is our goal to provide our guest with a relaxing stay when booking with us at Benchmark Management. We will be sure to pass on the recommendations you believe the property would benefit from to ensure the satisfaction of any future guest. We hope you consider staying with us again at Benchmark Management, we would be glad to have you.
Thank you, Benchmark Management.
Verified
6/10 Okay
Joseph R.
29 June 2020
Liked: Check-in, communication, location
Emerald Hill 23
Unit was in need of an update
Glass door curtain missing hooks
WiFi weak
Brooms mops stored beside the refrigerator.
Rusty curtain rod on bathroom
No beach access (realize it was after a tropical storm, but made no effort to repair afterwards)
Defeated the whole purpose of staying on the beach.
Joseph R.
Stayed 6 nights in Jun 2020
Response from VrboOwner on 29 June 2020
Mr. Ragusa,
Thank you so much for taking the time to share your experience with Benchmark Management.
We do sincerely apologize for the
issues you experienced during your stay. Unfortunately, during busier times there is a lot of stress on the
networks. We cannot control the strength of the signal and our choice of internet companies in the area
is limited. We do sincerely apologize, as we would be happy to improve that if we could have. The repairs were made as soon as possible to the beach access. We did experience high tides and a tropical storm. We will also report the other issues you had with the curtain rod and slider. We truly
appreciate your feedback and hope that you will give us another chance to provide you with a great beach vacation.
Thank you,
Benchmark Management
From a partner site
4/10 Poor
Denise R.
23 July 2021
Value for location, needs TLC
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This studio is a little rough around the edges. It really needs some TLC (outside furniture replaced, deep cleaning, curtains repaired, door handle tightened). The pool area was not kept clean. The trash was overflowing most of the time. Trash blown into the corners. Having said this, it is in a great location. You get what you pay for.
Denise R.
Response from VrboOwner on 31 Aug 2021
Klase,
Thank you for taking the time to leave a review for your stay at Emerald Hill. We appreciate valuable feedback like this as we can note that these issues need attention and have our team work on resolving these issues as quickly as possible. We would like our units to be in the best condition possible and can do so with helpful comments like yours. We have shared your feedback with the HOA as they maintain the pool and community trash areas. We hope we can rectify these issues in hopes to provide you all with a 5-star beach vacation.
Sincerely,
Benchmark Management
From a partner site
8/10 Good
natalie p.
26 July 2022
Great location,great condo,minor management inconveniences
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The rental itself was awesome,very clean,very close to the beach and pool is outside the door....however the pool was closed until the last day,I understand things happen,but this was very disappointing,especially for my 5 yr old.I arrived at the office to collect the keys when we arrived at 3:25...the lady was kinda rude when she said “ok check in is at 4,I’ll have to see if it’s ready”.I understand policies but I’m sorry,if it’s not ready 40 min ahead of check in time,I don’t think it’s going to be ready and while they suggest there maybe delays in check in,I guarantee you there is no leeway in checking out 30 min to an hour late.
natalie p.
Response from VrboOwner on 18 Aug 2022
Natalie,
Thank you for reviewing your stay with us at Benchmark Management. We are thrilled to hear you enjoyed the location and appearance of this condo, as we strive to provide the very best for our guests while staying with us at Benchmark Management! We are sorry to hear the pool was closed on your last day. We can assure you that if they must close the pool, it is to ensure the safety of all guests staying at the complex. Regarding check in, check in starts at 4pm. If you arrive early, we must make sure that all tasks are completed. This includes and is not limited to a pre clean inspection, the clean and a post clean inspection. When managing as many properties as we do, sometimes tasks are completed right before guest check in. We understand this can be frustrating, but we must ensure all task are completed prior to guest entry. We hope you choose to stay with us again at Benchmark Management, we would be glad to have you!
Sincerely, Benchmark Management.
From a partner site
4/10 Poor
Melanie P.
26 July 2022
Emerald Hills, # 23
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo is in a great place. Love the location but I will not be able to stay there again because of the price. This was an “emergency” booking. (My mother is on hospice and this was a last-minute trip.) I’ve been staying at Emerald Hills for a decade and never even paid as much as $2,000 for a week’s stay. I’ve even stayed in 23 before. The updates are nice, but $3,000 a week for an efficiency is too much. The shower curtain had several broken rings when we arrived and the medicine cabinet was installed too close to the curtain rod and you can’t even open it all the way. Also, the pillows in the closet were stained and there were no pillowcases to be found. I am very sad to be priced out of this location. But for $400 a night we could stay at a hotel that overlooks the beach and has daily maid service.
Melanie P.
Response from VrboOwner on 19 Aug 2022
Melanie,
Thank you for reviewing your recent stay with us at Benchmark Management. We are glad to hear you loved the location of this property! It is beautifully located in the heart of Seagrove Beach and offers a poolside view and an on-site private boardwalk to access the beach. We are sad to hear you are unable to stay at this location again but hope one of our over 400 properties may be a better fit for your future trips to the beach. We hope you consider staying with us again at Benchmark Management, we would be glad to have you.
Sincerely, Benchmark Management.
From a partner site
6/10 Okay
Michele B.
18 May 2022
Needs some TLC
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We really liked the area, this little community felt very safe and uncrowded. The walk to the beach is so close to the unit! Parking was a bit challenging. A few things need help: the ice trays were broken, so making ice cubes was a challenge. The drapes are not attached to the door so we had to paper clip them shut for privacy. The doors are not easy to use, one was broken but shut and the other was very hard to open. The bedding needs to be updated, newer pillows would be a nice upgrade. Found a long black hair in the bed (not mine). The drain in the tub would not stay open, so we had to wedge something in it to allow the water to drain. Glad to use the washer/dryer, that was a major plus. These are just simple cosmetics and easy fixes. Also, when we arrived at the office across the street to get our keys, nobody was there and when we finally reached somebody, they seemed surprised that we did not know how to get the keys outside of the office. Why do you still have to get keys?? Every unit we have stayed at these past two decades has a key box outside of the unit. We have not had to go to an office for a key in 20 years. But, it was a great location for us. I'd look at renting at Emerald Hill, but probably not this one unit again.
Michele B.
Response from VrboOwner on 20 May 2022
Hello Michele,
Thank you so much for taking the time to leave us a review! We are so glad that you found the beach access not only convenient, but safe and uncrowded! As far as suggestions go, we'll be sure to notify the appropriate departments that a guest's stay can be improved with new ice trays, maintenance with the drapes and doors, and upgrades to the bedding and bathrooms. As far as keyless entries go, a majority of our properties do go keyless for ease, but some prefer physical keys. Before arrival, we send out emails with the lockbox code, though it is sometimes received to junk/spam. We definitely apologize for the delay in servicing you! This all being said, we absolutely encourage staying with us again, as we'd love to have you.
Kind regards,
Benchmark Management
From a partner site
2/10 Terrible
18 May 2022
Disappointed
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
You get what you pay for. Our previous stays w/Garrett Reality(now Benchmark) we’re all top of the scale. This unit was a disappointment from the 1st day. Maintenance problems immediately. The bed had not been dusted under for weeks, possibly months. Microwave wouldn’t warm a cup of coffee in 2 minutes. No dustpan or toilet brush. Fought w/sliding doors daily till we bought and daily sprayed WD-40. Light bulbs out, tv remote found on floor under bed, commode seat came off hinges every time you sat on it. Garbage Disposal would not work, but on last day I put my hand down inside - found dishrag (not mine). Clothes dry vented to inside unit only so you had to leave unit if you had used any bleach on clothes. Great location right there in Sea Grove, restaurants - groceries close by. Many wonderful shops, beach very close. Overall satisfaction 4 of 10. Would not recommend. Does not meet Garrett quality of amenities. Working w/transition team to Benchmark had its issues as cleaners came three times to clean unit while we were still weeks away from our check out dates. New staff showing initiative in new positions but many lack professional courtesy required in working w/public. They need reminded daily, the customers pay their salaries. Kuddos to best employee in local office, Deborah who displays more professional in her demeanor than rest of staff combined. Checked out w/Vicki an older lady who was very nice but front desk manager needs a course in common courtesy. Good luck with your stay. Doubt My review will be posted. There 2 months, so services had plenty of time to improve, but didn’t.
Response from VrboOwner on 20 May 2022
Joyce,
Thank you for your feedback. We do sincerely apologize for the issues you experienced during your visit. If you did not report these issues during your stay, please keep in mind that we are always happy to address an issue with a guest during their stay in hopes to find a resolution in a prompt manner that pleases them. We hope to have you again for a more accurate representation of Benchmark's Management services.
Sincerely, Benchmark Management
From a partner site
4/10 Poor
Carlotta B.
18 May 2022
Unit 23 not my favorite/ Love Emerald Hill Always /Thank you
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I have stayed at emerald hill for many years it’s my favorite place to stay it’s perfect I am scheduled for September as well in unit 19I will say unit 23 not near as nice, I think because it hasn’t been updated the toiletIs nasty around the base of it and the sliding door is extremely hard to push and pull open and close , there is not a ceiling fan in it , and the TV is far too small The curtains are vintage and falling down a real pain to keep closed All that being said we had a great time and we are looking forward to coming back in September, unit 19 has always been my favorite Thank you see you soon Carlotta Burt
Carlotta B.
Response from VrboOwner on 25 May 2022
Hi Carlotta,
We are so thankful for your constructive feedback! We have noted your notes and suggestions, and have notified the owner of the home as well as our team on how we can improve! We look forward to your next stay with us in the future!
Sincerely,
Benchmark Management
From a partner site
2/10 Terrible
A guest from Murfreesboro, TN
18 May 2022
Needs updating badly
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Not sure where to begin. We almost left after the first night and we probably should have. We arrived at 9PM and our packed had the wrong keys in it. The key/lock/door is ancient. Our five year old could never open the door by himself, even after we bought WD40 to try to help. A quantity of fuzzy black mold around the toilet was evidence of a long-term slow leak. Thick layer of soap scum on shower/bathtub. Comforter was stained (management did quickly bring replacement when asked). TV/cable area was a wreck and incomprehensible if not a techie. Bed was loose (needs tightening) and banged against wall anytime we moved. Kitchen was random pots & pans stuffed into random cabinets - broom/mop/etc leaned in a corner. Two dead roaches were found in cabinets with dishes. Old SPLINTERED wooden patio furniture - the tabletop was literally broken in half and just resting on rusty hinges. Toilet seat broke in half on last day. Desperately needs DEEP clean and updating. Other units in complex look great but avoid this one. Very disappointed - this was almost comically bad except it was our vacation. Wish I was able to post pictures because words don't do it justice. I contacted management about some of these issues when we checked out and have never heard back from them.
A guest from Murfreesboro, TN
Response from VrboOwner on 20 May 2022
Hello Rob!
We appreciate you taking the time to leave us some feedback! We did receive your suggestions through the mobile checkout notification, and had created tasks for our team to assess each item. I do apologize that we did not respond to let you know we got it! Our team is working on the door, checking up on any possible slow leaks, the shower, and the bed springs. As far as patio furniture and cooking sets go, we are also discussing this with the property manager about some possible changes. We certainly apologize that your stay was not as good as hoped, and encourage you to reach out to us again for your next trip so we can provide assistance in picking out the perfect property for your needs.
Sincerely,
Benchmark Management
From a partner site
8/10 Good
Rachelle H.
21 Sept 2021
The perfect spot!
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was the perfect area. We really enjoyed our stay. The until could use a little updating and TLC. The patio furniture could be replaced but overall it was a grest trip.
Rachelle H.
Response from VrboOwner on 19 May 2022
Rachelle,
Thank for you for sharing your feedback on your stay at Emerald Hill 23. We are grateful for your response and are happy you enjoyed your stay with us. We welcome any suggestions or tips necessary to making this the perfect vacation spot. We have passed along your feedback to the necessary person and are working diligently to make updates. We can’t wait to see you again and make it a complete 5-star experience for you.
Sincerely, Benchmark Management
From a partner site
2/10 Terrible
Darla R.
13 Aug 2021
terrible studio
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
this studio is in a prime location...steps to the beach. However, the actual rental was the worst I've ever stayed in! We've been coming to 30a for 20 years. The bathroom ceiling had mold, shower curtain covered in mildew with rusted shower rod. TV was small and old with wires hanging everywhere. I sat in a wooden chair outside and it broke in half. The whole set was close to crumbling. The only door still required a key and the handle was about to come off. FYI, this is the first time I have felt compelled to leave a review. Other units in this complex looked good but this one is horrible!
Darla R.
Response from VrboOwner on 18 May 2022
Tim,
Thank you for your review regarding your recent visit. We sincerely apologize for the issues you encountered during your stay with us. We’ve already passed along your comments to the appropriate to team members, so that updates and changes can possibly be made. We always aim to resolve any issues guests inform us of as quickly as possible during their stay. We hope to have you again, so that we can provide you with a more accurate representation of Benchmark Management’s care and customer service!
Benchmark Management
From a partner site
10/10 Excellent
Luis A.
29 July 2021
Great Location, Steps away from Sand and Pool, and Cozy
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were lucky to find this rental available only 2 months before visit, just got lucky. It's small, it's a studio, but my wife and two boys 10 and 12 went with the mindset that it was going to be fun. And we had a lot of fun. EH 23 opens to the pool, and we enjoyed the 8-ft deep half of the pool a lot. The private beach access for the property is very close, around 100 steps away, so the location is super convenient if you want to spend a lot of time at the beach, which we did. The unit was clean, and had everything we needed to prepare meals. Again it's a studio, so only 1 cook allowed in the kitchen at a time. Check in was easy (we arrived at 10pm from TX), and check out was easier (key drop off right across 30A. There is a Subway, an ice-cream shop, and anything-you-need-for-the-beach store and rentals all within walking distance, just across the street. If you have a bike, Seaside is a mile away. Really enjoyed it and highly recommend it.
Luis A.
Response from VrboOwner on 19 Sept 2021
Luis,
It is great to hear that your family thoroughly enjoyed their stay at Emerald Hill 23! This complex, and this unit individually, offer great amenities to guests including but not limited to those you mentioned! We couldn't have described it better ourselves. We would love to welcome you all back for another cozy family vacation together in the heart of Seagrove!
Sincerely,
Benchmark Management
From a partner site
6/10 Okay
Kathy S.
21 June 2021
It's not a 1 bedroom - it's 1 room!
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Because of a disaster (sewage backup) in the condo that we had rented, one week before our trip, we were booked into this unit for one night then another unit for the remainder of our stay. If this trip had just been for myself or even me and my husband, this unit wouldn't have been terrible but for 4 of us (2 adults and 2 teenage girls), it was very cramped and uncomfortable. It was nice to walk out to the pool and a very short walk to the boardwalk and out onto the beach. The unit was clean and convenient to the places that we wanted to go. The check in instructions were not clear (it's not the office on the property that you go to pick up the 's the office across the street! We would never have figured that out if we hadn't asked someone else staying on the property!).
Kathy S.
Response from VrboOwner on 4 July 2021
Kathy,
We sincerely apologize for the sewage issue that caused us to have to move you, but we did send you to the only other option we had available rather than not welcoming you at all. We would have sent you to something bigger if we had it open at the time, which we discussed over the process of this move with you. This unit is posted as a studio condo, which means everything is in one large room together. Check-in instructions are now sent in an email and to the guest portal in the app 3 days before arrival. We are glad to hear that you did enjoy the pool and beach access amenities that this complex has to offer. We would love to have you back in the future and keep you at the place you originally reserved! We appreciate your patience through that frustrating matter and hope to welcome your family back again.
Sincerely,
Benchmark Management
From a partner site
2/10 Terrible
A guest from Birmingham, AL
30 May 2021
Not the best
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Roofing work was going on during our entire stay. Equipment started up between 7:30 and 8:00 a.m. every morning. Debris all over the ground and parking lot. Parking was limited. Beach access was blocked by caution tape. But the workers were polite and they cleaned up the grounds every evening. The property should not have been rented out with this work going on.No storage in the unit - no dresser or bureau. There was a wardrobe but it already had extra bedding stored in it. We lived out of suitcases. Kitchen had no storage available. We stacked our food items on top of the the refrigerator.
A guest from Birmingham, AL
Response from VrboOwner on 12 May 2022
Kay,
Thank you for taking the time to review your recent stay with us. While the roofing renovations were an inconvenience to our valued Emerald Hill guests, it was necessary and we are happy to say that it has since been completed! The construction team was very prompt and understood the frustration guests would have with construction going on during their beach vacations, so they worked daily to get that completed in a timely manner. We have passed along your comments about the lack of storage space for essentials in hopes the owners will add some recommended shelving and clothing storage options. We do hope to welcome you back in the future to provide a more peaceful, relaxing beach vacation.
Sincerely,
Benchmark Management
Hi Joyce,
We appreciate you taking the time to share your feedback. We do sincerely apologize that you experienced any issues during your stay. The happiness of guests is our #1 priority, and more than anything we want you to enjoy your vacation. We hope to have you again for a more accurate
representation of Benchmark Management’s care and customer service.
Sincerely, Benchmark Management
From a partner site
4/10 Poor
Elizabeth N.
12 Apr 2021
Worst Condo We’ve Stayed in at Emerald Hill!
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Hate to give a bad review, but want people to know how this condo really is compared to the pictures. Not clean...found several long dark hairs throughout condo and in bathroom, beds are very loud and uncomfortable, found a fake fingernail in the washer machine, everything very old and rusty, silverware in drawer was dirty, disposal didn’t work, drapes coming off track and down. Also killed two bugs in the bathroom when we got there. Management did offer to send someone out but at that point we were unpacked with no room to spare, so we declined and cleaned ourselves. Also not sure if it was from bed sheets or not, but my son got a bad rash on his back while we were there. The only real positive was the location and easy beach access!
Elizabeth N.
Response from VrboOwner on 24 Apr 2021
Elizabeth,
Thank you for leaving a review! We're so sorry that we let you down on the cleanliness of the unit. We have your reservation noted where you did call into report these issues and we did relay the message to our housekeeping department and inspectors. We always pass along feedback like this, as this is one of the most important aspects of your vacation! We're sorry that your first impression of the unit wasn't great but hope that you will give it another try in the future!
Thank you,
Benchmark Management.
From a partner site
2/10 Terrible
A guest from Murfreesboro, TN
28 Sept 2020
Needs updating badly
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Not sure where to begin. We almost left after the first night and we probably should have. We arrived at 9PM and our packed had the wrong keys in it. The key/lock/door is ancient. Our five year old could never open the door by himself, even after we bought WD40 to try to help. A quantity of fuzzy black mold around the toilet was evidence of a long-term slow leak. Thick layer of soap scum on shower/bathtub. Comforter was stained (management did quickly bring replacement when asked). TV/cable area was a wreck and incomprehensible if not a techie. Bed was loose (needs tightening) and banged against wall anytime we moved. Kitchen was random pots & pans stuffed into random cabinets - broom/mop/etc leaned in a corner. Two dead roaches were found in cabinets with dishes. Old SPLINTERED wooden patio furniture - the tabletop was literally broken in half and just resting on rusty hinges. Toilet seat broke in half on last day. Desperately needs DEEP clean and updating. Other units in complex look great but avoid this one. Very disappointed - this was almost comically bad except it was our vacation. Wish I was able to post pictures because words don't do it justice. I contacted management about some of these issues when we checked out and have never heard back from them.
A guest from Murfreesboro, TN
Response from VrboOwner on 22 Oct 2020
Hello Rob!
We appreciate you taking the time to leave us some feedback! We did receive your suggestions through the mobile checkout notification, and had created tasks for our team to assess each item. I do apologize that we did not respond to let you know we got it! Our team is working on the door, checking up on any possible slow leaks, the shower, and the bed springs. As far as patio furniture and cooking sets go, we are also discussing this with the property manager about some possible changes. We certainly apologize that your stay was not as good as hoped, and encourage you to reach out to us again for your next trip so we can provide assistance in picking out the perfect property for your needs.
Sincerely,
Benchmark Management
From a partner site
4/10 Poor
Carlotta B.
26 July 2020
Unit 23 not my favorite/ Love Emerald Hill Always /Thank you
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I have stayed at emerald hill for many years it’s my favorite place to stay it’s perfect I am scheduled for September as well in unit 19 I will say unit 23 not near as nice, I think because it hasn’t been updated the toilet Is nasty around the base of it and the sliding door is extremely hard to push and pull open and close , there is not a ceiling fan in it , and the TV is far too small The curtains are vintage and falling down a real pain to keep closed All that being said we had a great time and we are looking forward to coming back in September, unit 19 has always been my favorite Thank you see you soon Carlotta Burt
Carlotta B.
Response from VrboOwner on 23 Aug 2020
Hi Carlotta, We are so thankful for your constructive feedback! We have noted your notes and suggestions, and have notified the owner of the home as well as our team on how we can improve! We look forward to your next stay with us in the future! Sincerely, Benchmark Management
From a partner site
6/10 Okay
Michele B.
27 June 2020
Needs some TLC
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We really liked the area, this little community felt very safe and uncrowded. The walk to the beach is so close to the unit! Parking was a bit challenging. A few things need help: the ice trays were broken, so making ice cubes was a challenge. The drapes are not attached to the door so we had to paper clip them shut for privacy. The doors are not easy to use, one was broken but shut and the other was very hard to open. The bedding needs to be updated, newer pillows would be a nice upgrade. Found a long black hair in the bed (not mine). The drain in the tub would not stay open, so we had to wedge something in it to allow the water to drain. Glad to use the washer/dryer, that was a major plus. These are just simple cosmetics and easy fixes. Also, when we arrived at the office across the street to get our keys, nobody was there and when we finally reached somebody, they seemed surprised that we did not know how to get the keys outside of the office. Why do you still have to get keys?? Every unit we have stayed at these past two decades has a key box outside of the unit. We have not had to go to an office for a key in 20 years. But, it was a great location for us. I'd look at renting at Emerald Hill, but probably not this one unit again.
Michele B.
Response from VrboOwner on 29 Oct 2020
Hello Michele,
Thank you so much for taking the time to leave us a review! We are so glad that you found the beach access not only convenient, but safe and uncrowded! As far as suggestions go, we'll be sure to notify the appropriate departments that a guest's stay can be improved with new ice trays, maintenance with the drapes and doors, and upgrades to the bedding and bathrooms. As far as keyless entries go, a majority of our properties do go keyless for ease, but some prefer physical keys. Before arrival, we send out emails with the lockbox code, though it is sometimes received to junk/spam. We definitely apologize for the delay in servicing you! This all being said, we absolutely encourage staying with us again, as we'd love to have you.
Kind regards,
Benchmark Management
From a partner site
2/10 Terrible
9 Mar 2020
Disappointed
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
You get what you pay for. Our previous stays w/Garrett Reality(now Benchmark) we’re all top of the scale. This unit was a disappointment from the 1st day. Maintenance problems immediately. The bed had not been dusted under for weeks, possibly months. Microwave wouldn’t warm a cup of coffee in 2 minutes. No dustpan or toilet brush. Fought w/sliding doors daily till we bought and daily sprayed WD-40. Light bulbs out, tv remote found on floor under bed, commode seat came off hinges every time you sat on it. Garbage Disposal would not work, but on last day I put my hand down inside - found dishrag (not mine). Clothes dry vented to inside unit only so you had to leave unit if you had used any bleach on clothes. Great location right there in Sea Grove, restaurants - groceries close by. Many wonderful shops, beach very close. Overall satisfaction 4 of 10. Would not recommend. Does not meet Garrett quality of amenities. Working w/transition team to Benchmark had its issues as cleaners came three times to clean unit while we were still weeks away from our check out dates. New staff showing initiative in new positions but many lack professional courtesy required in working w/public. They need reminded daily, the customers pay their salaries. Kuddos to best employee in local office, Deborah who displays more professional in her demeanor than rest of staff combined. Checked out w/Vicki an older lady who was very nice but front desk manager needs a course in common courtesy. Good luck with your stay. Doubt My review will be posted. There 2 months, so services had plenty of time to improve, but didn’t.
Response from VrboOwner on 25 Mar 2020
Joyce, Thank you for your feedback. We do sincerely apologize for the issues you experienced during your visit. If you did not report these issues during your stay, please keep in mind that we are always happy to address an issue with a guest during their stay in hopes to find a resolution in a prompt manner that pleases them. We hope to have you again for a more accurate representation of Benchmark's Management services. Sincerely, Benchmark Management
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Hosted by Benchmark Management
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