6/10 Okay
jamie W.
1 Nov 2023
Liked: Location
Disliked: Communication, listing accuracy
BAD EXPERIENCE WITH VRCLUBONLINE
I booked this unit not knowing that the registration was going through VRCLUBONLINE
There were several maintenance issues and the only way to contact VRCLUBONLINE is through email. They are slow to respond if they respond at all. The washing machine was not working so I contacted them, they did not respond for 3 days, so we were unable to wash any clothes or linens. We were staying for a week so this was a problem. I asked for discount off our weekly rate since the washer wasn't working. My request was not even addressed, so I sent it again and I was sent the following message "Sir for the issue, the weather was great, hope you had fun." I assume the "Sir" meant "Sorry". Since my request for a refund was not addressed, I sent another message. I then received a response stating "They did not guarantee appliances in the unit". How can they advertise them if they can't guarantee them? There were other maintenance issues that would take too long to mention. I would NEVER RENT FROM VRCLUBONLINE AGAIN.
jamie W.
Stayed 7 nights in Oct 2023