6/10 Okay
Randy G.
15 Apr 2024
Liked: Check-in
Disliked: Communication, location, listing accuracy
Golf vacation to St. George
It was our first experiebnce with VRBO. We like the concept and m do it again. However, we would NOT recommend this particular OWNER/UNIT again.
I am 73 years old and looked up the facility based on the address and saw that the units had elevators; which are very important to us. Hauling luggage and golf clubs up stairs to a 3rd Flloor unit every day wasn't what we were anxious to pay for. The elevator was broken when we arrived Wednesday afternoon and there was NEVER any sign of anyone attempting to repaire it for our entire stay of 5 days. When we arrived Wednesday evening, there was no internet or TV. Of course, Wednesday after we got settled in, we called the phone number of the owner whose "welcome letter" to us said to "call if we had any issues or questions". We wanted to know how to get the TV and Internet to work.THE OWNERS NEVER RETURNED our call OR followed up with an email. (We did finally get the internet up and running and the TV to function Thursday night following a lengthy conversation with our son-in-law in Colorado who heads up the IT Department in his company.)
We would certainly be interetsed in hearing whether or not some type of refund might be in order for the lack of elevator; TV/Internet outage, and lack of owner responsiveness.
It will likely inmpact our future decisions related to using VRBO again and how we recommend VRBO to others.
Thank you!
Randy G.
Stayed 4 nights in Apr 2024