The hosts were very responsive and accommodating to resolve some bumps we ran into (cleanliness, towels not washed, no sponge/paper towels, microwave issues). Also the AC window units were not set-up for the season and we did not go with the exepectation that we'd need to haul them up from the basement ourselves. If it wasn't cool weather during our stay, we'd have been very uncomfortable, but luckily this was not the case. With some small tweaks and fixing-up, we'd definitely recommend this place as the property was in a good location, quiet neighborhood and we very much wanted to like the home. Again, hosts were great.