🌴 Palm Beach Club Unit 226 — Gulf-View Getaway in a Gated Waterfront Community

Thank you for the review! We are happy to hear that you enjoyed your stay, even if the stairs became a bit cumbersome. We hope you will return to visit us again in one of our one level units!

We sincerely apologize for the delay you experienced when checking into your unit. As noted in the Check-In Procedures section of your reservation confirmation, while our standard check-in time is 3:00 p.m., unforeseen circumstances during peak season may occasionally prevent a property from being ready at that time. In this rare instance, the departing guests left the unit in unusually poor condition, requiring a second housekeeping team and emergency furniture repairs. According to our records, your unit was ready and access information was provided at 4:08 p.m. While we regret the delay, it was less than two hours and our team worked diligently to prepare the property as quickly as possible. Your review indicates that some repairs were unsatisfactory. Had we been notified during your stay, we would have addressed those concerns immediately, just as we promptly responded to your report regarding the refrigerator. We also offered a late checkout to help offset the delayed check-in, but that offer was declined. Unfortunately, our policies did not permit us to provide a golf cart as requested, and we were unable to address or compensate for issues with the beds because they were not reported during your stay. We appreciate your feedback and regret that your experience did not meet expectations.