Verified
2/10 Terrible
Leora K.
8 Mar 2026
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Incredibly Disappointing Stay - Zero StarsI recently stayed at a house listed on Stayz, and my experience was nothing short of a nightmare. From the moment I arrived, I was greeted by a filthy environment that was absolutely unacceptable. The decor was not only outdated but also creepy — nothing like the cheerful images portrayed online. It felt more like a horror movie set than a vacation rental.The property was clearly not high-end as advertised. I specifically chose this rental because it mentioned a bath in the description, but upon arrival, I found out there was none. Just a shower and a toilet. I immediately contacted Stayz for assistance, hoping to resolve the issues. However, the holiday rental specialist was unhelpful and dismissive. They claimed we didn’t give them a chance to rectify the issues, but how could that happen? Were they going to send someone to clean the place or install a bath? It’s absurd to advertise a feature that isn’t even there. This feels like blatant false advertising and a total lack of professionalism. To add insult to injury, no refund was issued. I noticed that they've since updated the listing to reflect "toilet and shower only," which only confirms how misleading their initial advertisement was.I am extremely disappointed and would never recommend this property or Stayz. Save yourself the trouble—zero stars! Never again!
Leora K.
Stayed 2 nights in Feb 2026
