We really enjoyed our stay. There were a few hiccups along the way but, those were unforeseen. When we got there, the door knob broke and we had half my family stranded inside while the other half was outside on the porch. We had to get a locksmith to come to our place, after reaching out to the owner. She was quick with her response and we greatly appreciated it! The place was clean, except for the hot tub we had to request get cleaned, and we loved where it was located. The only two things I would like to see the Owner consider doing are to include all of the information about the washers/ dryers and everything else in a booklet format, printed and left out--instead of a booklet about places to go for food and whatnot and sending the messages via VRBO app and to have more dishes. I appreciated all of the information she provided. She was quite detailed but, some of the messages would have been more helpful printed out into a booklet or word document left on the table, like how to use the television/ DVD and other things. We also kept having to wash our dishes over and over again due to there only being a few plates, bowls, and pieces of silverware. There were only 4 of us staying at this place so, it was tedious to continuously have to do our dishes after every single meal. There needs to be more dishes, in general. Other than that, I have to say that this place was fantastic and the Owner was gracious. She was prompt with her responses to us via the WhatsApp app. That's another thing I would like to see. It would be great to have contact information added to the little booklet for people staying there. She is a wonderful host and if we come back to Tulum, we will intend to stay there again because we loved the place and the way the Owner was able to be reached quickly.