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8/10 Good
Henri E.
13 Sept 2023
Renatal 254 Red cedar feedback
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I hope this email finds you well. My family and I recently rented a property through your agency for our stay from 9/2/23 to 9/10/2023. While we did enjoy our time at the rental property, I must bring to your attention some concerns we encountered during our stay.Upon our arrival on Saturday, we were disappointed to find several issues with the property. The most noticeable problem was the cleanliness of the floors. They were excessively dusty, and the master bathroom floor had visible stains. Additionally, the dishes in the kitchen were not properly cleaned, which was quite surprising and not what we had expected when we arrived.Furthermore, the property description led us to believe that the bottom room next to the master bedroom would have blinds and a TV. However, to our disappointment, these amenities were missing, making our stay less comfortable than anticipated. I immediately contacted your agency regarding these issues, and while I appreciate the prompt response, I was informed that the cleaning company would be contacted to address the cleanliness concerns. Unfortunately, nobody from the cleaning company arrived to rectify the situation. Additionally, we were told that a maintenance team would come to take care of a mirror issue on Monday at 1 pm. Regrettably, nobody showed up, leaving us with an unresolved maintenance problem.Overall, while the location of the property was acceptable, we found it lacking in proper maintenance and cleanliness. We had high expectations of finding a clean and well-maintained home upon our arrival, and unfortunately, this was not the case.Despite these setbacks, we made the most of our stay and enjoyed our time in the area. However, I wanted to bring these concerns to your attention in the hope that future renters will have a more pleasant experience.We look forward to hearing from you regarding the issues mentioned above and any steps you plan to take to address the