2/10 Terrible
Bill M.
16 Mar 2024
Disliked: Check-in, communication, location, listing accuracy
This place is a dump
This place advertised as a small dog facility, yet after 8 hours of driving, we were greeted with a rude snarky girl at reception. You have to show your dog at check in. She asked what type the dog was and we told her she was a mutt but was a boxer lab mix. She immediately brought out a list of excluded dogs and pointed to boxers as excluded. You could clearly see that our small dog was maybe 10% boxer. Maybe her color. Who ever heard of a small boxer? But, obviously this girl knew nothing of dogs. After a heated argument she agreed to let us stay. It got worse from there. When we got to our room the bedroom light was broken. The electrical socket in the kitchen didn't work. I had to use the toaster in the bathroom. The dining table was wobbly. The ceiling had tiles that were broken or loose and I was afraid to fix them in case something fell on me. I went down to reception and complained but nothing was fixed. I asked about laundry facilities and was told they were broken. There was a DVD rental machine in the lobby and it was broken. An ATM was out of service. There was no can opener. They claimed to be small dog friendly, but there were signs everywhere stating no animals permitted and you had to carry you dog in the elevators. How can you carry a 40 lb dog. You're either a small dog friendly place or not. The area was also very seedy. The building next door was rundown. The building next to that offered rooms for rent for $29 per night. I expected my car to be broken into
Bill M.
Stayed 14 nights in Mar 2024
