8/10 Good
James H.
19 Mar 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Les Deux Alpes
The property is in a prime location with basically ski to the door facility from the Diable Ski lift with skis/boots underneath in the garage (very good). The apartment itself is great, large and sleeps 10 all in beds.
Check in wasn't great as we had to wait 45mins after the agreed time for the property manager to turn up, and then had to call them in the morning to pick up the keys. The deposit process should be through the app as it is a very large amount to withdraw (had to be cash) to then receive back, which we now lose out on conversion to EUR and back to GBP on the morning of leaving France.
Amenities were okay, I did expect the beds to be laid and not have to do them myself. Small things like more toilet paper should’ve been provided, I wasn’t expecting a full weeks worth but a couple of roles for 10 people is not adequate. One of the 4 showers didn’t drain properly and took a full 10 mins to drain completely meaning whomever was in that room had to rush their showers.
I was very disappointed by the wifi, it basically didn’t work the whole week. For the amount of money we paid for the week, wifi is a basic element. It did raise suspicion that the advert doesn’t describe it has wifi.
James H.
Stayed 7 nights in Mar 2024
