6/10 Okay
Michael W.
16 Mar 2024
Liked: Cleanliness, location
Disliked: Check-in
Room/Resort Issues
Upon arrival the concierge and valet staff were extremely rude to us. After giving the gentleman an ID just for a luggage cart he told my friend she couldn’t get it back until we brought the cart back. 3 of my friends and myself on the trip for 4 days was lots of luggage and we do not travel lightly. After getting into the room we were checking things and before even getting our luggage off of the cart the older gentleman that my friend got the cart from called our room and yelled “I need the cart back” very rudely and hung up after all I was able to say was hello so it began a rough start at the resort. In the room there was some sort of dead insect in the fridge the hair dryer was unsafe for use due to the previous damage done to it and the shower had to run for about 10 minutes before hot water would come out. In the 3rd day of our stay we got on the elevator which took forever to come to the floor because there were only like 2 working we got on the elevator with other people and the elevator got stuck on the 6th floor and would not open. There was a housekeeping staff member in the elevator that began to scream and induced panic with about 8-10 people inside the small space so that was a pretty terrifying for a vacation. Overall renting through the VRBO I would do it again because the process was easy and efficient, I would like to thank you for the great service. Overall the room and the view was gorgeous just a few thing throughout the trip had a negative impact.
Michael W.
Stayed 4 nights in Mar 2024
