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2/10 Terrible
Holly M., Tennessee
15 Feb 2024
Unprofessional & Not as Shown in Pictures
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were told to download a specific app, so that we could retrieve our code to check in, as well as the location and directions. We did that well in advance. However, 4:00p was supposed to be check in time, and there was no code shown on the app. So I called multiple times over the course of four hours, and no one ever answered. I left multiple voicemails and even called the after hours number, and no one ever answered. Finally, I sent an email as we were panicked at this point, and someone eventually emailed me the code to get in. Imagine, driving hours, standing at the door, trying to get in, with two toddlers and a dog and you cannot get a hold of anyone with this company. We almost left, and just went to a hotel. After check-in time, we finally got that email and there after, eventually someone called but obviously that was way too late. I wish we had just went to a hotel and demanded a refund at this point. But being later in the evening, my kids were exhausted, so we stayed. However, I would note that the pictures in their gallery are not a true representation of what is currently there. For instance, their pictures show a large area rug in the living area, there is none. With toddlers, that is sort of a big deal for play area. It also shows an additional couch in the living area, and it also is not there. It showed a dining table on the deck where the hot tub is, that also was not there. VERY misleading and again, not a true representation of what is actually there right now. Additionally, the lack of customer service, and leaving a family stranded with no code to get in, was just appalling. Of course, no one ever told me why it never showed up on the app that they encourage you to use.As far as the rest of the house, if you do have small children, this is probably not the place for you. None of the chairs they have there, have any backs on them. They are all tall barstools. Stairs are narrow and steep. We felt very ripped off, and I do not recommend.
