This is a lovely property and we were comfortable there. However: the lower level had not been cleaned and I had to call to report that, however it was taken care of promptly. The previous tenants had not removed their trash from the premises, I had to call twice before that problem was addressed. There was no propane for the lower, outdoor fire pit and the propane ran out for the balcony fire pit. I called and requested refills, but there was no response.