Three Bedroom Penthouse Free Resort And Valet Fees

Hi Courtney, Thank you for your wonderful review! We’re so glad to hear that the location was perfect for your needs and that you had easy access to everything from restaurants and bars to the convenience of the 7 Eleven downstairs. We’d love to host you again on your next visit! Best regards, Zen Vacation Rentals

Thank you so much for your kind words! We're thrilled to hear you found everything comfortable, clean, and conveniently located. At Zen Vacation Rentals, we strive to provide an exceptional stay from start to finish, and it means the world to know you had a great experience at HH 3 4204. We’d love the opportunity to host you again for another wonderful stay!

Hello Shakita, Thank you for your feedback! We’re delighted the condo met your expectations and that you enjoyed the cleanliness, space, peacefulness, and great amenities. We’re glad our team could assist you quickly and look forward to hosting you again! Zen Vacation Rentals Team.

Thank you for taking the time to leave a review. We are so glad to hear that you enjoyed your stay with us. We strive to provide the best possible experience for our guests. We hope to welcome you back soon!

Hello Stephen, Thank you for your feedback! We’re delighted you enjoyed the condo, the beautiful views, and our quick communication. We’re glad everything went smoothly and look forward to hosting you again! Zen Vacation Rentals Team.

Hello Kimberly, Thank you for your comments regarding the cleanliness and comfort of our penthouse. We are glad you found the unit to be a pleasant space during your stay. Regarding the amenities, we would like to clarify that the building administration manages the maintenance of common areas, such as the tennis courts and the bar. While we confirmed their availability based on standard resort features, the building management occasionally implements temporary closures for necessary repairs. We understand this was disappointing, which is why we provided complimentary valet parking for one vehicle and covered the resort fees as a courtesy to enhance your experience. Regarding your mention of coffee and breakfast, we would like to clarify that these services are not included or promised in our listing or communications, as we provide a fully equipped private kitchen for our guests' convenience. As for beach access, the pedestrian crosswalk is designed to provide a safe and direct route to our sister oceanfront property, where guests enjoy full access to beach amenities. We appreciate your feedback and hope to have the opportunity to host you again in the future.

Thanks for your review and feedback! Happy you enjoyed your stay. Host back with us any time🌴 Customer Experience Team, ZEN

Hello Marianne, Thank you for your feedback! We’re glad the apartment worked well for your family and that our team was responsive to your questions. The elevator issue you mentioned has now been resolved by the building management. We hope to host you again in the future! Zen Vacation Rentals Team.

Hi Jason, Thank you for your kind review! We're happy to hear you enjoyed the property and that our team made a positive impression. We truly appreciate your patience with the elevator delays and hope it didn’t take away too much from your experience. We'd love the chance to host you again in the future! All the best, Zen Vacation Rentals

Hi Trond, Thank you for the excellent review! We’re glad to hear that you enjoyed the location and had a smooth check-in experience. We truly appreciate your understanding regarding the elevator situation and will continue to do our best to improve guest experiences. We’d love to welcome you back anytime! Best regards, Zen Vacation Rentals

Hi Frank, Thank you for sharing your feedback. We’re so sorry to hear about the elevator delays and the inconvenience it caused you during your stay. We understand how frustrating it must have been to miss your excursion due to the long wait times, especially when it felt like the elevators were being occupied by housekeeping carts. We’re glad to hear that our staff and property manager were able to assist you, but we truly apologize for the elevator issues and the impact they had on your experience. Your feedback is valuable, and we’ll continue to work on finding solutions to improve the situation. We hope to have the chance to welcome you back and provide you with a smoother experience next time. Best regards, Zen Vacation Rentals

Hi Gary, Thank you for sharing your feedback. We truly appreciate you highlighting both the positive aspects of your stay, including the property’s cleanliness, layout, decor, view, and the beach access. However, we’re very sorry to hear about the issues you experienced with the elevators and check-in process. We understand how frustrating it must have been to deal with long waits and overcrowded elevators, especially when relying on them for access to higher floors. Your concerns about communication and the lack of certain supplies are also noted, and we will work to ensure that we improve in these areas. We apologize for the inconvenience this caused and appreciate your understanding. We’re committed to making improvements based on your valuable feedback and hope to provide a better experience in the future. Best regards, Zen Vacation Rentals

Hi, We truly apologize for the experience you had during your stay. It's disheartening to hear about the issues with the AC, Wi-Fi, and elevator, as well as the inconveniences related to the basic amenities. We understand how frustrating this must have been, especially with the technicians needing to visit the unit and the temperature difficulties. Your feedback is invaluable, and we’ll be addressing these concerns with the resort management to avoid similar situations in the future. We also understand your frustration with the communication process, and we’re sorry for any negative impact this had on your vacation. We are committed to improving guest experiences and will take the necessary steps to prevent these issues moving forward. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future. Kind regards, Zen Vacation Rentals