2/10 Terrible
Jenna L.
25 Mar 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Communication Nightmare
The property itself is beautiful, nice, new, and clean.
The experience with the host, however, TERRIBLE. We are in town for work and booked a 2 month reservation (which was a lot of $$$). After we processed our 'Instant Booking' the host then surprises us with additional paperwork and makes us sign it after they had our money in order to stay at the unit. This paperwork stated they could be requiring items such as marriage licenses, social security numbers, a credit check, etc. because its located in a community.
Then we started getting threats that our vehicles would be towed because they were company, commercial vehicles, and since we are working in town on business these are the only vehicles we have access to!
We never would have booked at this location had they just put these demands in the initial listing.
We ultimately ended up having to end our reservation a month early because of the ridiculous hoops we had to jump through.
The host can require whatever they want for their property, however, they need to make the requirements part of the listing of the property and not just spring them on the guest after the reservation has been made and the host has the money.
There was so much back and forth with emails/texts/vrbo messages that made the experience incredibly stressful.
Not at all what anyone is trying to deal with when they are booking lodging away from home.
Renter Beware !!
Jenna L.
Stayed 27 nights in Feb 2024
