6/10 Okay
Verified traveller
8 Oct 2023
Liked: Check-in, communication, location
Disliked: Listing accuracy
Beautiful property
The house itself was beautiful. The area was wonderful and had great shopping and access to the beach.
We chose this house due to the fact that the house had an elevator and a party in our group had a recent joint replacement. The day before our check in we received an email welcoming us and telling us the elevator was not for guest use. Why advertise the amenity if you can't use it?
We asked for an early check in and were told we would be a priority only to show up and it was actually a few minutes after the 4:00 check in when we were allowed in.
The chairs inside the pool had black rings and weren't the cleanest. We were told by the cleaning crew that someone would be by to fix a toilet paper holder but we never saw anyone. There were a few cleanliness issues and the outlets in the 3rd floor bathrooms weren't working.
The pool was freezing so we asked for the heat to be turned on. It was turned on and we enjoyed the pool the first day. The second day the pool was again freezing. We asked the property manager to check the heat and we received no response. The last day we were there we again reached out the the property manager and were told there was a miscommunication with the pool folks and they would be onsite to turn on the heat again.
When we left someone in our party left a load of clothes in the dryer. We asked property management to mail it to us and they agreed. However, the cleaning crew never "found" the clothes. Not worth the price.
Verified traveller
Stayed 3 nights in Sep 2023
