Private getaway in a beautiful neighborhood

Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re sorry to hear that access to the unit felt challenging. We do include photos of the walkway in our listing to help set clear expectations, and we note that the property may not be suitable for guests who require wheelchair accessibility. That said, we understand that mobility needs can vary, and we’re sorry for any discomfort this may have caused. Regarding the towels, additional towels and washcloths are available in the cupboard to the left of the sink—we apologize if this wasn’t clearly communicated during your stay. As for the soap, we provide full-size soap for our guests and replace it regularly; however, if it appears low or is running out, we’re always happy to provide a new one upon request. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to host you again for a better experience.

Sorry u were having a bad experience from Staying at my place, however, it is a basement studio as it has advertised in the listing, their will be some noise but we respect our guess n would not have dance n yell as u have stated in the review. I realize u have had a horrible travel Experience before u even came to town n I have done my best to accommodate you in every way. Change ur check in date, even advise u in how to get around because u have realize ur license has expired when u landed at the airport , adjust the thermostat for Ur comfort even if we r uncomfortable. You said it’s not cold enough we offer u an extra fan n yet u refuse. I have extra heating n cooling option for guess if they needed. I hope u will find a more accommodating place for ur travel next time.