The house was as advertised. Beautiful property with excellent onsite staff (who are there constantly, if you're looking for privacy). However, communication from the owner and concierge company was subpar. The AC was broken downstairs in all common areas of the house, a surprise upon arrival. AC was very important to our group due to a medical issue and we would not have booked a property that only had AC in the bedrooms. The first few days were uncomfortable. The second day we asked if it could be fixed sooner, received no response, and the third day someone arrived unannounced to look at the AC when we were about to leave. We canceled our plans. AC guy said he’d be back in an hour and never returned. After he left, concierge texted that AC repair would be coming that day. Two days later, after the heat had passed, the concierge finally contacted us again to tell us that AC guy was coming back and asked if we would be around to let him in (and wait for him to finish, I guess). Seriously?
The house is beautiful, the house staff were very nice, but the concierge messed up our arrival airport transport, provided incorrect info about drinking water in the house, and the AC was a problem. Most vacation rentals include an info binder and that would have been useful. Checkout time is 11am, but expect staff to arrive hours earlier on your last day and start cleaning around you, mildly annoyed that you're still there.