6/10 Okay
Sarah C.
2 Jan 2024
Liked: Check-in, communication, location, listing accuracy
Needs work
All in all it was a great trip. The unit layout worked well for our group. The rental company was super responsive when we brought things to their attention as they came up, even over a holiday week. Our biggest issues were with the lack of up keep and subpar housekeeping of the house. Housekeeping wise, there was a fair amount of dust throughout the house, the top bunks in both bunk rooms were not made and there was only 1 set of sheets wrapped up available to put on the bed, we were missing towel sets for 3 of the rooms (which were promptly delivered to by the rental company). Many of the mattress protectors were stained and should be replaced, Maintenance wise, there was one shower door would not slide open and appears to have been this way for awhile based on cleanliness of tub, trim on both dishwashers were broken or missing, there’s one balcony door that does not lock, several of the sliding doors to the outside and the gates outside to the pool and beach area were very difficult to open and close, there were stains on the ceiling of the 3rd floor from leaks that have not been addressed and lastly there was no way to regulate the temperature on the first floor and it was cold all week. Guests has to sleep with extra blankets to stay warm. Smoke alarms went off after office hours and company called us back quickly so we could disarm the security system. None of these issues were critical and we made due but for the amount of money paid, we expected better quality.
Sarah C.
Stayed 7 nights in Dec 2023
