2/10 Terrible
Susan B., Melbourne
16 July 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Disappointed
Although the pool was closed due major repair works to fix a leak, we were not informed until 3 days before our arrival. Also, we were led to believe it was maintenance/water quality. But in reality, the pool was never going to be available even when we booked in May, and the host would have known that.
We were subjected to jack hammer noise during the day while repairs were underway.
When I contacted the host, I was told the beach is not far away. I explained we were not beach people and would not have booked if there was no pool. Although I asked, compensation for this inconvenience was denied, saying it was beyond the host's control.
However, speaking to the concierge, it was obvious the host would have known for quite a while that the pool had a major leak and would not be operational. Yet we were only told 3 days before arrival and led to believe it maybe functional during our stay.
Even without the pool, some compensation for being woken by jackhammers every morning would have been appreciated, especially as it was known to the host.
Otherwise, the location is good. Apartment is small but sufficient.
You cannot see the fireworks from your lanai as described.
Susan B.
Stayed 5 nights in Jun 2023
