We had a couple of issues but nothing that wasn’t addressed and solved quickly for us. The home was very clean and organized, the downside for us was the games room having electric heat instead of what we thought from the photos in a wood stove. The coffee make conked out on us the first morning but was very promptly replaced on December 24th. Lastly, my Mother slipped and fell on the ice in the driveway when they first arrived, this could have been disastrous and luckily it wasn’t. Again, the communication from the managers was stellar, the got sand down on the ice very quickly. Overall it was a really nice stay, very cozy and warm, a great Christmas experience for us and our family.