6/10 Okay
Lacy G.
9 Apr 2025
Poor Experience Due to Frozen Pipes
We rented this property for a special weekend with family and friends before a major life event. On two separate mornings from about 1am - 7/830am, the pipes froze and we had no running water—no toilets, no showers, no sinks. Several people in our group were forced to relieve themselves outside in the snow. We were unable to shower, make coffee, or even drink water as we rushed to prepare for time-sensitive plans. It created a stressful and uncomfortable environment that disrupted the trip and caused great stress. When we contacted the host about this issue, they were unhelpful and ultimately became hostile and acted unprofessionally. When we asked for a partial refund to remediate the situation, we were accused of being greedy. Overall the property was well furnished with all the necessities and was comfortable for a large crowd. If it weren't for the lack of water and lack of sympathy/empathy from the host, it would be been a really great stay. Close to town and great location as well.
Lacy G.
Stayed 3 nights in Mar 2025