Luxury Custom Home at North Shore; Minutes to Northstar; Walk to Beach

Thanks Emily. We are glad you had a good time. It was great hosting you.

Thanks Anna for the nice review. Appreciate you took good care of the vacation home. You are always welcome to Tiger Chalet!

Thank you for taking the time to share your feedback. I am truly sorry to hear your stay did not meet your expectations. To clarify for future guests, the home is about 0.6 miles to the beach. I personally walked many times and both google map and my walking app showed about the same around 0.5-0.6mi. Please note there are several and you might went to a different one. Regarding the temperature inside the house, like many homes in the Tahoe area, we do not have central AC, as it is not typically needed. That said, summer heat waves are becoming more common, annd we are looking into ways to improve airflow and comfort , including adding more fans. Thank you for leaving the one you pruchased - that was very kind of you. On the propane tank, as I addressed in the welcome note, our policy is for the guest to change whenever it is empty, as it was not covered by the cleaning crew. As for the ice maker, stove and toaster, I checked just a few days ago, they are working as designed. Sorry that you had trouble. Your comments about the carpet are noted, we are discussiing if we change to hardwood. The feedback is mixed. We are however having professional carpet cleaning annually after each summer. It is our objective to have every part of the home to feel fresh, functional and welcoming. I am glad you enjoyed the golf course and the restaurant. Thanks for the feedback. Warm regards!

Sorry you had issue during your stay. I wish you had contacted me so that the issues can be resolved during your stay. The truth is this house was built as a "green and environmentally friendly" house. We take a lot of pride in it. The subradiant floor heating, tankless water heater, gas-burning fireplace are all part of the features. With tankless water heater, the hot water supply is by demand. You may experience sudden hot water loss, very infrequently though. When that happens, all you need to do is to turn off the water, wait for 2-3 seconds, and turn it back on. The hot water will come back right away. As for fireplace, it is a full gas-burning fireplace, not electric one. It is effective in heating, yet protects the environment.

Hi Jen, VRBO has been trying to contact you about this review. Could you please call them at 1-877-202-4291? They want to clarify with you the content of the listing. We will do everything we can to make sure the listing does not mislead you or our future guests in believing there is a outdoor hot tub. As for other things you complained: we could not find anywhere that says "pool table." As for other things you mentioned, it is customer built new home in 2009 and we takes a lot of pride in owning this vacation home. While we are keeping up with the highest standard that this house can offer, I recognize things may break here and there. I will for sure do a walk through during Spring cleaning. We have guests who appreciated this house and told us this is the best vacation home they ever stayed. I am sorry this house is not up to your standard.

Hi Jessica, As I said in the email to you two days ago, I just had a deck expert inspected the railing. Although no major issues are found, we have decided to re-enforce all the posts and double the railing cap. I take your feedback seriously and safety is on top of everything. Please also allow me to address your other feedbacks: 1) Table umbrella: point taken. Usually I don't like a huge umbrella to block the open view of the golf course. But I do understand Tahoe had more hot days than usual. 2) Ceiling fan/AC: Tahoe houses usually do not have those. Ceiling fans are not consistent with the newer style of the house. I will see how the weather/global warming goes and may consider A/C next year. For the time being I have ordered another fan to be installed. 3) Neighbor's fence: The fence was installed by previous owner of the neighbor's house. The new neighbor and I do prefer the openness and we decided not to install the new fence. 4) Working cable: Wifi internet and live streaming has replaced the DISH. We don't plan to subscribe DISH service. It is also our intention to encourage the guests to go out enjoy Tahoe rather than watching TV's a lot. 5) Kitchen amenities: We have 2 wine openers in the kitchen. Sorry you did not see it. As for other things I spent a lot of effort in providing high quality and sufficient Dishes/Silverware/Cups/Pots and pans and anything I can think of a vacationing family may need to use to cook and to dine, for I like to cook during my vacation. Thanks for the suggestion of a blender. I appreciate your comments and hope you did have a good stay. Regards, Shumay