2/10 Terrible
Melissa D.
30 June 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Renter Beware
We experienced a breach of contract and unethical situation in the rental of this property. The owner cancelled our reservation through a property manager at noon the day of our arrival, after renting nearly 8 months in advance. We thoroughly researched properties and chose this home for it's location and walkability to our activities for the week. At noon the day of our arrival, we were notified that the property was no longer available and had been rented to someone else. We were offered an alternative property that was described as "extremely close" but in actuality was a 30 minute drive in traffic from the home we rented. It was in no way comparable in location to our original booking. We were then offered a second property, which was also not comparable in location.
This was extremely stressful, disruptive and unethical. I had reached out to the owner 3 days in advance to confirm arrival details and no hint of a problem was let on. We asked for the owner to call us to discuss the situation but never received a call back.
The only positive thing was that our money was refunded promptly. However, the stress involved in finding alternative lodging upon arrival in Los Angeles for a party of 7 made for a very rough start to our trip. We also incurred additional expenses in hotel rooms for our family planning to stay in the home with us.
Melissa D.
Stayed 7 nights in Jun 2023
