2/10 Terrible
Emily I.
18 Nov 2023
Liked: Check-in, location
Disliked: Communication, listing accuracy
I know this review is all negative but we really did love the HOUSE!Vacasa is a horrible $hungry co.
We loved the house so much! It was great for us! But Vacasa is the host! The kitchen is very well equipped. Minus anything that Vacasa supplies. One reason we rented this house was the highly advertised (even in the title description for the house) EV charger. I noticed while reading reviews that people had mentioned this &Vacasa had responded saying something like “we wish you had contacted us so we could have assisted you during your stay”. I assumed that they had fixed this issue &added a cord for the EV charger. I mean come on, look how much it’s advertised! And, we did contact them &they did nothing to help us. They responded to my request for an EV cord &a couple extra garbage bags &dishwasher pods as follows, “we regret to inform you that we don’t have a cord for an EV plug. Please note that we do not supply extra supplies under any circumstances.” Extra? How about just what a family of 4 plus guests need for a five day stay?
The house could really use a binder with info on how to get to the ocean from the house, good places to eat, you know, a binder w/helpful info. We absolutely loved staying at this house. We dealt w/vacasa’s slack, used our own blankets, towelsπllows since theirs smelled like mildew even after I washed them w/my own detergents, in hot water, heavy cycle.
The owner &her daughters seem to be lovely ladies who provide a great house for guests to stay in. I truly hope they ditch Vacasa @Vrbo, so they &us can be very well taken care of in the future!
Emily I.
Stayed 4 nights in Nov 2023