Had to call to get code to get in. It was cold out and the heat wasn’t on and no instructions on how it worked. Couldn’t get main channels on tv, called the host, she gave a suggestion and said if that didn’t work there was nothing she could do. Again, no instructions on how anything worked. There were extension cords all over the upstairs, it was hard to find a direct socket. The top part of the stairway had no railing. We have stayed in a lot of VRBOs and this is the worst we have ever stayed in.