The place itself was really lovely! Made use of the second floor patio for dinner, bed was clean and very comfy. The apartment was well decorated, and a very short and pleasant walk to Incline Beach.However, I have to say, we had a lot of difficulties and inconsistencies in communicating with the owner, Val. When we first arrived and wanted to access the beach, it took quite a while to figure out getting passes, and much of the information in the binder was out of date/incorrect.We also had a very loud alarm go off in the middle of the night - things like that happen, no problem, but when we messaged Val about it, he neither acknowledged it nor confirmed whether it was a burglar alarm or something less concerning. Perhaps most importantly, the listing says the beach passes are included in the rental cost and will be reimbursed if not used. We were able to go one day, but when we requested passes for a second day we were told he was out of passes for the season, and he then stated that it was our responsibility to pay for them.Unfortunately, for the last day or two of our trip, he stopped responding to any of our messages, including clarifications about the beach passes issue. We highly recommend the place itself, but were disappointed that something central to the booking could’ve been handled so much better, and that we didn’t feel like he was consistently honest with us.