2/10 Terrible
nick yardley
26 Oct 2021
Disliked: Cleanliness, check-in, communication, location, listing accuracy
DO NOT BOOK THIS HOUSE!!!
This properties foundations had been destroyed in storms @5 days prior to us arriving. The host did not inform us of the destruction before we flew out and left us to find out for ourselves at 23:00 on the Sunday night.
We were escorted through a maze of back streets and footpaths in complete darkness and were given another property to stay in on the same small development (not beach front and substandard in amenities inside (no living room area, just bedrooms and an awful bathroom without a shower you could use properly)
The people that escorted us to this property were lovely but we were completely left in the dark as to what was going on by the host.
We put up with it for a few days of our stay and then found different accomodation in another loation.
I have messaged the host about the situation but not received either an apology or offer of a refund.
I fund contacting VRBO through their chat function laughable and was disconnnected from them several times without any resolution.
Terrible experience with this property and VRBO as an organisation.
nick yardley
Stayed 7 nights in Oct 2021