While the property boasts beautiful lake views and a great layout, our experience was far from enjoyable. Upon arrival, we noticed a dirty kitchen with sticky floors, but the bigger issue arose when we saw a rat run from under the kitchen counter to the dishwasher within 20 minutes of entering. On the second night, we encountered another rat under the kitchen cabinet, confirming a serious pest problem.When we informed the host, their response was dismissive. The suggestion to send the cleaning crew back felt inadequate, as the property should have been properly cleaned before our arrival. We also didn’t feel comfortable waiting around or leaving our belongings unattended during a second cleaning. Even with photo evidence of the rats, the host dismissed our concerns as unreasonable.Other signs of neglect, such as water damage, broken trim, and a pool table missing essential equipment, further reflect poor maintenance. For the high price we paid, we expected much better.This was the first worst rental experience we’ve ever had. A beautiful location doesn’t excuse poor upkeep or pests. I hope the host invests in making this property cleaner, safer, and more hospitable for future guests.