8/10 Good
AMY P., Los Angeles
18 Jan 2024
Liked: Cleanliness, check-in, communication, location
Relaxing Stay for a Business Trip
I've wanted to stay at this property for some time and I am so glad I finally booked it! The rooms were comfortable, clean and spacious. I did have to ask them to touch up the bathtub as my 2 year old would be sitting in it, but they came up very quickly and cleaned thoroughly! They are doing renovations, so we asked to stay away from the banging, and I'm glad we did, although that put us in a non-updated room. I'll be interested to stay again in the future. I dropped a star because when I originally booked this, I called and confirmed that "deluxe suite" meant I would get the room with the jetted tub connected to the master. When I arrived, the owner (not the hotel) was very rude and dismissive and told me I did not book the deluxe suite. I even sent him a screen shot of my booking confirmation and he said if he could reach the owner he would get back to me. Of course, he never called back. Then they got on VRBO and took all of the photos reflecting that upgraded room off, basically the next day. Bad customer service is the only thing that made this place undesirable. He told me I didn't pay for the upgraded room, when in fact my reservation confirmed that, even VRBO did!! I didn't appreciate the bait and switch! Other than that, it was a great stay- I just might book through someone else next time.
AMY P.
Stayed 5 nights in Jan 2024