4/10 Poor
Fiona M.
19 Apr 2024
Disliked: Cleanliness, communication, listing accuracy
Disappointing stay
When we arrived there was loud music from all sides. I closed a window and it stuck closed when fresh air was needed. The fridge was dirty and I had to clean it before being able to put food in. There were black hairs on my sheets. There are various items in the apartment that are sub standard and do not reflect the photographs. The vanity units are battered and stained and there are holes in the wall where a shelf has been removed and not repaired. A soap dispenser in the shower room is very old, rusty and discolored. While trying to cook a simple meal on the first night it was not possible to open a tin of tomatoes because the tin opener was so cheap it did not work. After trying for 30 minutes my son was also unable to open the tin so I had to send him out to buy a new one. When I addressed my concerns to the property owner/manager I was told that if I was not happy with the quality of utensils or bathroom accessories that I should bring my own or go out and buy them for myself. When I contacted VRBO I was initially offered $80 dollars in compensation and then $100. I wanted to move to a different property but there was no availability in Mexico at that time. We reluctantly remained at the property. The host declined to give any refund for the inconvenience and disappointment in the property. I spent a lot of time sending photographs and descriptions of the problems but VRBO withdrew the offer of $100 compensation. It was a very stressful and disappointing stay.
Fiona M.
Stayed 8 nights in Mar 2024
