We arrived 6:30pm for a 4pm check-in after a long drive with two toddlers and found a lovely view and location right in center of town, but apartment was unlocked, dirty, and not turned over from previous stay. Keith was nice and apologetic on the phone, but cleaning staff did not show till after 8 and we finally went back without hearing anything at 9:15pm. Sheets had been changed but floor had not been cleaned and was sticky and sandy. Towels were scratchy and old with writing on them, like in an institution. Keith did comp us the first night, but we still paid $1200 in fees without any compensation (they did offer to clean on another day, but by then it was not easy for us to vacate for hours). The apartment itself was small but well stocked (after we were given the code to a supply closet), and again, view and location are wonderful, aside from two loud garbage dumps from the bars before 7 am each morning. We forgot something and Keith offered to mail it but did not. Met the owners on the last day who seemed nice and surprised by the meh service. All in all, a mixed bag -- great place in some ways, but for this luxury price we would expect a better experience.