Mountain View, Pool - 2 Bed 2 Bath Condo Ocotal

We are so glad you enjoyed yourself and that all went well. Happy New Year!

Ewen was a great guest. Easy to communicate with and according to our property manager, left our unit clean and in great condition.

We are so glad you had a great time. We look forward to hosting you again. Take care and stay safe

We are glad you enjoyed your time and look forward to hosting you again soon.

Thank you for your review. I'm sorry your stay in our unit was disappointing. With regard to the internet access, unfortunately the infrastructure in Costa Rica is not the same as North America however I was not aware of the issues you were having other than the Android box which I thought was resolved With regard to the cleanliness of our unit in very sorry it was not to your expectations. Our cleaning lady is very meticulous with her cleaning and we've not had this issue before. Had I k ow I could have addressed this issue. Again I'm sorry your stay in our unit was not as you expected. I am glad however that you enjoyed your stay in Costa Rica. On a personal note please be safe in Florida this weekend. We hope for the best for you.

We are so glad you had a wonderful time Cheryl and certainly look forward to having you rent from us again next year! Your review will provide our future guests with some good ideas for food and entertainment (myself included as I've never been to Gingers but will certainly go next time I am south!) Thanks again for the kind words and we look forward to seeing you again next year!

Thanks for the review Jim. We are glad you guys had such a relaxing time. It's available anytime for you!

We are so glad you enjoyed our stay especially during these trying times. Thank you for being our guest and we'd be happy to host you again sometime. Stay safe and Happy New Year!

Thanks sue! So glad you had a great time and thank you for pointing out our renos. It took some time but we are very happy with the results We hope to have you as a guest again soon!

Thank you so much for the review Cathleen and we are so happy you have decided to be our guests again for a 5th year!! As you've stated, we purchased a new washer and dryer in December 2017 and a fully renovated kitchen will be completed in May 2018 with new cabinets, quartz counter-top and new appliances. Thanks again for the kind words and we look forward to having you stay again in January 2019!!

It's upsetting to hear you had such a disappointing stay in our unit. We pride ourselves in ensuring our guests enjoy their stay and I regularly reach out (which I did several times) to ensure there are no issues that need to be addressed. I would however like to address a few of your comments. The photos listed on this site are a true depiction of our unit as they are recent. We are aware that renovations are required and will be doing a full kitchen renovation in May 2018 including new cabinetry with quartz counter-top and new appliances. Despite this, our unit is fully equipped with all the comforts of home as outlined on this site. Given the infrastructure in Costa Rica, there are times when water may run low (or out altogether), especially during the very dry season of November to April. However before you arrived, I did send information indicating this may happen and that if water was out for a length of time, it would be brought in by truck. I know however of one instance during your stay that the pump at the well broke and was quickly repaired. As it is currently the dry season with little to no rain from November onward, the grounds do become dry and unfortunately the lush green temporarily disappears. It is unfortunate but a way of life in the Pacific coastal region of Costa Rica. As such the grounds are not often watered to reserve water. With regard to other properties in the area, some are abandoned as they were being build illegally. These however are NOT part of our complex nor do they have any affect on our property. We do recommend a vehicle as our listing indicates we are just outside of town. However many of our guests have not rented vehicles and walked into town and to the beach (which is approx. a 10 minutes walk away). I am aware of the number of scorpions in the unit this year and we are investigating why and how they are getting in. As indicated to you previously however, they may be a nuisance but are NOT poisonous. Regular fumigation occurs however with the dry season, we do tend to get more bugs looking for shelter and water. The washing machine is new (Dec 2017). Our property manager has checked it and it is working fine. Neither he nor I were aware you were having problems with it. Nor were we aware of the fridge however he has confirmed it is also working fine (but will be replaced shortly.) .I'm sorry you did not enjoy your stay in Costa Rica

Thank you for taking the time to write your review about our condo. I'm glad you enjoyed your stay and thank you for your understanding while we begin some of our renovations, in particular the kitchen beginning May 218 (new cabinetry, quartz counter-tops and new appliances). Despite this however, as you indicate, the unit is in keeping with the descriptions on this site. Moving forward it will only get better! Thank you also for your understanding of the scorpions - and as you stated, no they are not poisonous - but a nuisance. We are trying to find out why and how they are getting in, and continue to have our regularly scheduled fumigation take place. It is disappointing to hear about the state of the beach ans town - I'm hoping this will be rectified in the near future as I know others have been in contact with the mayor and municipality. Lastly thank you for the kind words. We try to ensure our guests have an enjoyable time and respond to any issues as quickly as we can. We do hope to be able to have you as guests again in the future, despite the long flight from Europe! All the best and thank you again for choosing our unit for your extended vacation!

We are glad you had such a good time. We've tried to set the unit up as though it was home. We look forward to hosting you again soon!

We are so glad you enjoyed yourselves and that the condo was as expected. We also start and end our day in the pool - it is so refreshing and relaxing. It's nice to see that you explored the area as there is so much to see. The river cruise is something I didn't know about so will have to explore ourselves in November. Thank you again for the great review and we are glad you enjoyed yourselves. We hope to host you again in the future!

Thank you for your feedback. I'm glad you enjoyed your time at our condo and that the condo met all of your needs. I wad quite surprised about your experience with our property manager. Usually all the feedback is extremely positive. I wish you had contacted me earlier as I could have looked into your issues. That being said I will speak with him to see what happened. I'd like to also thank you for your understanding that I was not able to provide you with a full security/damage deposit refund. Thank you again for your feedback.

We are so glad you enjoyed your time in our condo. We look forward to you visiting again soon. And thank you for the information about the bridge work - I wasn't aware

We are so glad you enjoyed your stay and had so many opportunities to view the wildlife (Howler's). We've always tried to make the unit as comfortable as we can so are glad that you were happy with everything. We hope you 'll consider renting from us again soon! All the best

We are so glad you both enjoyed your time at our condo and certainly look forward to your return. The tips you provided will certainly help others determine what do to each day. I had recently heard about the new Gastro Pub and look forward to trying it out upon our return. Thank you for the great review and please do come back. Costa roca will miss you.