8/10 Good
Lisa S.
15 Aug 2025
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Let me start by saying that the actual condo itself was AMAZING. Beautiful location on the top floor (or as they call it the Penthouse level). Condo was stocked with everything you’d need for a comfortable stay. Our family of 5 adults stayed for a week and had comfortable beds in all of the rooms (and im picky about that) plenty of towels, toilet paper etc. the views we had were beautiful and the maintenance folks were amazing. The owners of this condo keep it very nice and beautifully decorated. However the management company left me leaving this at 4 stars and not 5. It started the day we arrived and they were not clear at all about where and how to get our keys. Apparently there are lock boxes that you access using last 4 of your phone number. Not only did they not tell us where the lock box was but they didn’t tell us which box was ours. We had to have the maintenance man from the condos go to the office and check for us because no one was available at the main office when we arrived. Then when we get inside the toilet seat in the master bath broke and cracked in half which resulted in a small cut for one of my family members. I texted Vacasa management at least 6 times and called twice and got the same response every time. “We are working on it”. It was still broken when we left. Another problem and not sure this is management (I think so according to maintenance ) was that the water in our unit was shut off twice. Had to call to get turned on.
Lisa S.
Stayed 6 nights in Aug 2025
