2 stars for condition of property Jay was good at communication until last 4 days would like to have pans to cook dishes linens, towels to use, but never came notified Jay right away. All beds/bedding was disgusting. Had hair stains sticker sticky stuff like syrup some looked/smelled urine, other bodily matter never slept in beds/rooms pans gouged rust food grease on them dishes broke food hair in drawers utensils non-usable furniture nasty took four hours to clean couch/futon remnant on paper plate to show food hair, ties zip ties, trash, dirt pencils filled plate in depth, chairs, food, dirt candy, trash, hair ties smelled awful, stove greasy inside out broken glass under it and fridge hair food grease broken parts toilet paper/paper towel used to patch door peeling smells awful bathroom mold cabinets dirty with the debris in them drain so clogged with hair tub would not drain kitchen bath sinks leak tub dirty much more sent a lot of pictures. VRBO customer care was on phone with me for over 2 1/2 hours multiple attempts to get in touch with Jay. He did get a hold of them after I let him know I could not cancel the rest of reservations till he called took additional day could be a cute little property (older home/neighborhood/ neighbors sweet, friendly neighborhood was quiet) I hope my feedback will be understood as a strike on condition of property not Jay himself better cleaning team needed/check on them to ensure your property is up to the standards of listing.