6/10 Okay
Troy D., United States
23 Jan 2023
Liked: Cleanliness, check-in, location, listing accuracy
Nice condo but Needs Some Maintenance
Snow and ice was not cleared from the front door causing the door to be frozen shut. We called the property manager and she said to put your shoulder into the door. We were afraid we were going to break the door and waited for maintenance to come open it as we were convinced the lock was broken. After 30 minutes of being stuck outside we had our teenager climb over the 2nd story balcony and go through the sliding door that wasn’t locked also due to snow not being cleared. He pulled on the door as I pushed and it broke free. I spent time chipping snow and ice off the threshold and the door worked perfectly the rest of our time there.
The hot water went freezing cold in the shower at 9pm. Only 1 guest had taken a shower and the hot water didn’t work throughout the condo. The property manager was not available at this time of the night so we checked the water heater that was luckily unlocked. The water heater had an error code so we reset it and had hot water again.
The property manager was aware of both problems. They returned my call about the water heater at 10:15am the next day telling us to reset it. I feel like we would not have been inconvenienced with these problems after a full day of skiing if the management company properly cleared the doorways of snow and ice, and also serviced the water heater since they knew it was throwing error codes.
Troy D.
Stayed 3 nights in Jan 2023
