The directions and the communication was fine. The apartment was as pictured. The unit did not have full sets of dishes, glasses or utensils. There was a tiny bottle of dish soap and some pads for the dishwasher but aside from that, no cleaning supplies, no vacuum, broom etc. I requested a broom as we had a pet but they would not provide one, so I bought a broom and donated it to the place. Staying for 2 weeks without cleaning and being able to sweep mop, wipe down glass surfaces, kind of sucked. I was charged 45 for breaking 2 glasses (not true) and for staining a beach towel with a dab of blue ink. The bed which is metal, squeaks. If you like a firm mattress it will do. The veranda furniture is not comfortable but the veranda does get nice sun around 1030am -1 pm. We do not smoke. There was a complaint of a strange smell and they asked if maintenance people could come in. We allowed it. Then again they asked for a three hour period to have the kitchen sink disposal removed. We allowed it. That took 4 hours. Then there was a NO smoking note left on our door. Then a couple days later, there was another request to enter to examine the smoke detectors. It was weird!I own a rental and have 3 units. This seemed excessive. I asked it that could wait until we left. Again, this apartment was comfortable enough but expensive and all I can say is ODD. I am meticulous about my living space and I am offended that I did not get my full deposit back.