6/10 Okay
Kasandra R.
1 May 2023
Liked: Check-in, communication, location
Birthday Weekend Stay
I’ve never stayed at this resort before but I’ve stayed at other resorts. This resort as 3 pools, with easy access to the beach. It’s very safe & in a great location (restaurants less than 6 minutes). I love that this condo was on the 5th floor & it was 2 story, a ton of space for my big family. I reserved this property for my birthday weekend & first big family trip for them. I was a bit disappointed with the cleanliness of the place, I understand it’s on the beach but it was very dusty. In addition, we only stayed 2 nights & the first night one of the bedrooms with the most beds for the kids was extremely hot. We checked in around 3 PM and went straight to the beach and did not come back up until about 9PM. At this time the air conditioning had been on for a few hours, so I reached out to the owner and was not very happy with her response saying why had I not notify her earlier as I mentioned above I was there for my birthday weekend and when you’re in Rocky Point, majority of the people spend time out on the beach or at the pool for a few hours. This also being my families first time being there we were out & about exploring. Long story short, the AC did not get fixed until the next morning at around 11AM. We had to make some sleeping accommodations that were no fun. In addition, the room that had the AC issues had a very strange sewer smell. I did not bring this up to the owner because of my prior conversation with her. This place could really use some major up keeps.
Kasandra R.
Stayed 2 nights in Apr 2023
