4/10 Poor
Lindsay W.
14 Apr 2024
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
House was perfect, but….
House was perfect until we realized there was an issue with bugs.
We arrived to an overflowing outside trash receptacle. If all the trash was removed from the house prior to our arrival, Then that is why there was an issue with roaches. I do not know how or why there would be that much trash! I contacted the rental company and they took care of it the next morning.
Very disappointed, because otherwise the house was perfect to accommodate our family and needs for the week.
When I contacted the rental company with the issues- they were very responsive- however, mentioned the pest company had been out to spray the day we arrived- which to me, was an admittance of the problem!! Don’t let someone check into a home when there is a known issue until it is resolved.
When we discovered the bugs- they sent out the pest company again- which seemed to only make the problem worse! I told them we wanted to move to another property and no one responded to me until the next day!
They did move us for our last night- but I should have just packed up the car and went home!
All our clothes got washed upon arrival home and our luggage remains outside in our shop to make sure we did not bring anything back!
Lindsay W.
Stayed 3 nights in Mar 2024