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Cabin

4BR, Views, Hot Tub, Sleeps 18.

Photo gallery for 4BR, Views, Hot Tub, Sleeps 18.

A two-story log cabin with a balcony, surrounded by other cabins.
A log cabin interior with a stone fireplace, wooden furniture, and a large window overlooking a mountainous landscape.
A wooden interior with a pool table, a television, and a kitchenette.
A wooden deck with rocking chairs, a view of mountains, and a clear sky.
A wooden cabin with a glass-enclosed hot tub, a small table, and a view of the mountains.

Reviews

8.4 out of 10
Very good

Highlights

  • Family fun awaits
    Top-rated for families.
  • Foosball on-site
    A rare find — the foosball table is waiting for you.
4 bedrooms5 bathroomsSleeps 18

Popular amenities

  • Spa pool on site
  • Onsite parking available
  • Kitchen
  • Washing machine
  • Air-conditioning
  • Barbecue

Explore the area

View map
Sevierville, TN
  • Place, Goats on the Roof
    ‪5 min drive‬
  • Place, Waldens Creek
    ‪6 min drive‬
  • Place, Smoky Mountain Alpine Coaster
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪53 min drive‬

Rooms & beds

4 bedrooms (sleeps 18)

Lower Level Bedroom 1

1 King Bed

Lower Leveld Bedroom 2

1 King Bed

Main Level Bedroom 1

1 King Bed

Main Level Bedroom 2

1 King Bed

Sleeper Sofa Main Level

2 Double Sofa Beds

Upper Level Loft Area

2 Single Bunk Beds

5 bathrooms

Loft area Bathroom

Lower Level Bathroom 1

Lower Level Bathroom 2

Main Level Bathroom 1

Main Level Bathroom 2

Spaces

Deck or patio
Kitchen

About this property

4BR, Views, Hot Tub, Sleeps 18.

Have a Grand Old Time at Our Grand Vista Lodge with Breathtaking Mountain Views!
Discover the epitome of luxury and comfort at Grand Vista Lodge, a stunning 4-bedroom, 5-bathroom retreat nestled in the heart of Sevierville. Encompassing an expansive 4,032 square feet, this magnificent lodge accommodates up to 18 guests, making it the ideal sanctuary for family reunions or unforgettable group getaways.

As you step inside, be captivated by the main level's open-plan design, where the sumptuous living room, elegant dining area, and fully-equipped kitchen converge to create a warm and inviting atmosphere. Sink into plush sofas by the roaring stacked-stone fireplace, or indulge in a cinematic experience with a large flat-screen HDTV, cable, and Blu-Ray player. Gather around the two grand dining tables that promise memorable meals and conversations. Two opulent master king bedrooms on this level offer private retreats, complete with Jacuzzi tubs, en-suite bathrooms, and serene deck access.

Venture to the lower level, where entertainment knows no bounds. Enjoy movie nights in a state-of-the-art theater room with plush reclining leather seats, or challenge friends in the vibrant game room featuring a wet bar, pool table, and arcade game. Two additional king bedrooms with private bathrooms and deck access ensure every guest enjoys a slice of luxury.

The upper level unveils a charming loft with two full-over-full bunk beds, a full bathroom, and a cozy sitting area with an electric fireplace. Take in the breathtaking mountain views from your private deck as you unwind with a game of Foosball.
When you reserve your cabin rental with us, you are not merely securing a comfortable retreat; you are also gaining access to an exclusive complimentary ticket package. This package includes free admission to renowned attractions such as Dollywood, the Stampede, Pirates Voyage Dinner Show, and Mama's Farmhouse, among others. Valued at nearly $600 per day, these tickets provide an exceptional opportunity to enhance your stay with memorable experiences. While you enjoy the serene beauty and comfort of your cabin, allow us to elevate your vacation with unparalleled entertainment options.

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House Rules

Check in after 4:00 PM
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 3287739vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher

About the area

Sevierville

Located in Sevierville, this cabin is in the mountains. The area's natural beauty can be seen at The Ripken Experience - Pigeon Forge and Great Smoky Mountains National Park, while Titanic Museum and Dollywood are popular area attractions. Travelling with kids? Don't miss Anakeesta and Ripley's Aquarium of the Smokies. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with hiking.
View more Cabin rentals in SeviervilleOpens in a new window
Map
Sevierville, TN

What's nearby

  • Goats on the Roof - 5 min drive - 3.4 km
  • Waldens Creek - 6 min drive - 4.7 km
  • Smoky Mountain Alpine Coaster - 6 min drive - 5.0 km
  • Christmas Place - 10 min drive - 7.9 km
  • Island at Pigeon Forge - 11 min drive - 8.2 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 54 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Mel's Classic Diner - ‬10 min drive
  • ‪Frizzle Chicken - ‬11 min drive
  • ‪Reagan's House of Pancakes - ‬11 min drive
  • ‪Taco Bell - ‬9 min drive

Frequently asked questions

Is 4BR, Views, Hot Tub, Sleeps 18. pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at 4BR, Views, Hot Tub, Sleeps 18.?

As of 2 July 2026, prices found for a 1-night stay for 2 adults at 4BR, Views, Hot Tub, Sleeps 18. on 31 Aug 2026 start from AU$749, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at 4BR, Views, Hot Tub, Sleeps 18.?

On-site parking is available at the property.

What time is check-in at 4BR, Views, Hot Tub, Sleeps 18.?

Check-in begins at 4:00 PM.

What time is check-out at 4BR, Views, Hot Tub, Sleeps 18.?

Checkout is at 10:00 AM.

Where is 4BR, Views, Hot Tub, Sleeps 18. located?

This family-friendly Sevierville cabin is located in the mountains, within 3 mi (5 km) of Goats on the Roof, Smoky Mountain Alpine Coaster and Waldens Creek. Titanic Museum and The Track are also within 6 miles (10 km).

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 14 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 3 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

8.8/10

Cleanliness

10/10

Check-in

9.2/10

Communication

10/10

Location

8.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Jasmine M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing Views!

such an amazing stay!
Stayed 3 nights in Mar 2024
Response from VrboOwner on 5 Apr 2024
We're thrilled to hear that you had such an amazing stay! Thank you for choosing our property for your getaway
Verified

8/10 Good

Eric H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice vacation

Had a good time, view was amazing, cant really complain about anything
Stayed 3 nights in Jun 2024
Response from VrboOwner on 16 July 2024
Thank you for your feedback! We're thrilled you enjoyed the amazing view and had a good time overall. Your satisfaction means a lot to us, and we hope to welcome you back for another great experience soon!
Verified

10/10 Excellent

Kayla S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cabin

Great location not far from town
Stayed 3 nights in Aug 2024
Response from VrboOwner on 9 Aug 2024
Thank you for the positive feedback on our location. We're glad to hear that you found it convenient and easy to access. We strive to provide a great experience for all our guests, and your review helps us know we're on the right track. We appreciate you taking the time to share your thoughts and look forward to welcoming you back soon.
Verified

10/10 Excellent

Annali S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful stay!

We booked this cabin for a youth trip for our church group. The cabin was clean and offered a lot of activities to keep everyone entertained. We had to reschedule this trip because of Helene and the hosts were more than flexible working with us. Overall a great stay!
Stayed 2 nights in Dec 2024
Response from VrboOwner on 18 Dec 2024
Thank you so much for your wonderful review! We're thrilled to hear that your church group's stay at our cabin was enjoyable and filled with fun activities. It was our pleasure to accommodate your rescheduling needs, and we're delighted that everything worked out smoothly despite the initial challenges with Helene. Your kind words mean a lot to us, as we strive to provide a memorable experience for all our guests. We hope to welcome you and your group back for another fantastic stay in the future. Until then, take care and keep in touch!
Verified

10/10 Excellent

Tim W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Was perfect!

Plenty of room for everyone. Great location to any and all attractions. Can’t wait to return!
Stayed 3 nights in Dec 2023
Response from VrboOwner on 22 Jan 2024
Keep us in mind for your next getaway!
Verified

10/10 Excellent

Cassie S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Lovely home

We enjoyed our visit. The house was clean and there was plenty of room for everyone in our party to have their own space.
Stayed 2 nights in Mar 2023
Response from VrboOwner on 19 Apr 2023
Thank you for taking the time to leave a review. We are happy you loved the home!
Verified

10/10 Excellent

Wendy P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful cabin

This cabin was beautiful and had an amazing view. Had a lot of space to accommodate my family of 18 . Would definitely book again .
Stayed 2 nights in Aug 2023
Response from VrboOwner on 25 Aug 2023
We are so thrilled that you enjoyed your stay so much! We always love to hear such great positive feedback. The cabin Grand Vista Lodge has all the amenities you could possibly want in a cabin. Our team works very hard to make sure that our guest’s vacation experience is a great one. Our goal is to create a home away from home, a true escape to paradise! We hope to see you again soon!
Verified

10/10 Excellent

karla a.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Clean, relaxing cabin

Great cabin, clean, and relaxing. Kitchen items need to be replaced because they are old
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Savannah D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful cabin

Beautiful cabin with lots of space. Great location and easy to find. Great customer service with property manager. Clean. Highly recommend and would definitely stay again.
Stayed 3 nights in Mar 2023
Response from VrboOwner on 19 Apr 2023
We are pleased to hear the cabin was beautiful!
Verified

8/10 Good

Stephen T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Good location and cabin

Nice cabin. Enjoyed our stay. Some minor issues: top rack on dishwasher was broke. Did not find foosball until we were checking out. Pool table was in bad shape. Other than that, cabin was great with plenty of room.. The whole family could sit at the large dining room table. Good view but the other cabins were very close. All in all, I would highly recommend.
Stayed 4 nights in Jun 2025
Response from VrboOwner on 18 July 2025
Thank you for the review. We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We regret the issues you experienced with the dishwasher and the pool table. We will address these matters promptly. We're pleased that the cabin provided ample space and a good view, despite the proximity to other cabins. We value your recommendation and look forward to welcoming you back in the future.
Verified

10/10 Excellent

Jessica D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Short trip

Cabin was great for us! Location was off, didnt realize it was ON TOP of the mountain, but views were amazing. We didnt get to spend alot of time in the cabin but it was great for our team and we all had plenty of room to rest and relax.
Stayed 2 nights in Jun 2023
Response from VrboOwner on 11 July 2023
We are happy to see you enjoyed your trip. Keep us in mind for next time!
Verified

10/10 Excellent

Jennifer S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family getaway

The house was very clean. We got in around 9pm just for an overnight stay. The views were fantastic. The house leans therefore some interior doors don't shut correctly and the shower doors tended to fall off their tracks.
Stayed 1 night in Mar 2024
Response from VrboOwner on 5 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the house to be very clean and enjoyed the fantastic views. We apologize for any inconvenience caused by the leaning structure, which may have affected the interior doors and shower doors. Your comments are valuable to us, and we'll take them into consideration for future improvements. We hope despite these issues, you were still able to enjoy your overnight stay.
Verified

10/10 Excellent

Ava W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A Very Nice and Spacious Cabin

My family and I truly enjoyed out stay. Every room had a full bath. The scenery is gorgeous! The kids loved all of the entertainment games and the pool table. If it was just me , I would have enjoyed just staying at the cabin. The sites such as Dollywood and Splash Country were very close. Our stay will be memorable! Thank you!
Stayed 4 nights in Jun 2023
Response from VrboOwner on 17 July 2023
We are pleased to see the cabin was perfect for your family getaway!
Verified

10/10 Excellent

Ken S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A

Nice
Stayed 3 nights in Mar 2024
Response from VrboOwner on 8 Apr 2024
We appreciate the positive review hope to see you again soon!
Verified

10/10 Excellent

Sara W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent Experience

Beautiful property inside and out. Wonderful communication with Eden Crest the entire time. So polite and helpful every time we spoke. Easy check in and check out. This was the best experience for my 3 year olds birthday. Thank you.
Stayed 2 nights in Jun 2023
Response from VrboOwner on 10 July 2023
Thank you for taking the time to leave a review, we are happy to see you though the property was beautiful.
Verified

4/10 Poor

Siva R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Lights did not work, room lock was not working.

Someone visited after reporting the problem but didn’t rectify. Had to use mobile flash for light. And tables as door holders. Other wise stay was comfortable.
Stayed 2 nights in Oct 2023
Response from VrboOwner on 8 Dec 2023
We hate to hear we did not correct the issues that you made us aware of. We will get that corrected on our side so this does not happen in the future! Thank you for letting us know!
Verified

6/10 Okay

Michelle S.

Liked: Check-in, communication, location
The view is beautiful, it is also very conveniently located. We had an issue with the AC leaking and they promptly manager came to fix it but it began leaking again that night. The dishwasher was broken, the lights in the kitchen flickered and the lights above the table did not work. The bedroom doors would not close due to the floors being very un-level. There was something that looked like vomit in the downstairs bathroom next to the toilet. The porch is leaning and the posts are either broken or very wiggly which is extremely dangerous for being so high up. The floors creek very loud. The shower doors are all coming off of the tracks. The doors going out to all decks are very hard to open from the deck. This could be an amazing property it has a breathtaking view. As someone who has had vacation rentals I am only giving feedback to helpfully help with further bookings.
Stayed 2 nights in Aug 2025
Response from VrboOwner on 10 Sept 2025
Thank you for your feedback. We're sorry to hear about your experience. We'll address the issues promptly and hope to improve for future guests. Your input is valuable.
Verified

10/10 Excellent

Punya G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Not bad

Meat grill is leaking and not burning enough. Also we noticed low propane gas. We throw our chicken uncooked. Rain water leak in bath room. Both laundry machines didn't work for us. It didn't turn on. Other than this house has great view outside and comfortable space inside. Owner is quick to respond, easy access-check in and out. Hope owners will check all non working things mentioned above and fix them. Recommended.
Stayed 3 nights in Jul 2023
Response from VrboOwner on 13 Sept 2023
Thank you for taking the time to leave a review we will get all that information listed and get addressed according! We are glad you enjoyed your stay otherwise!
Verified

8/10 Good

Angie B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Incredible views

My family of 11 thoroughly enjoyed this large, beautiful cabin with absolutely breathtaking views of the mountains. It held us all perfectly and provided a wonderful and comfy space for our week of family vacation. In addition, communication with Eden Crest was excellent and trash pick up was timely when requested. Check-in and out was very smooth as well. I would have given it 5 stars but there were several things that do need repair so I wanted to list those to let you know and help make the next family’s stay even better. The dishwasher upper rack is broken, jacuzzi in a main floor bathroom does not get hot water, several handles on foosball table are missing, pool table is very beat up including tears in the felt, no chalk for cues, electrical prongs are broken off and missing from one of the chairs in the lower level, bathroom door in one of the lower bedrooms does not stay closed, corner of rug in the main living room is torn/turned up which is a tripping hazard by the stairs, the carpets in the bedrooms could use a shampoo as there is a very unpleasant odor in one of them and cleaning was not great, there was a layer of dust on lamps and some surfaces. Please let me know if you have any questions. Thank you!
Stayed 7 nights in Jun 2025
Response from VrboOwner on 18 July 2025
Thank you for taking the time to provide this detailed feedback. We appreciate you highlighting the areas that need improvement, as it will help us enhance the overall guest experience. Rest assured, we will address the issues you mentioned, such as the dishwasher, jacuzzi, and other maintenance items, to ensure the cabin is in top condition for future visitors. Your suggestions are valuable, and we will use them to make the necessary repairs and upgrades. Thank you again for your thorough review, and we hope you and your family had an enjoyable stay overall.
Verified

2/10 Terrible

Jayme G.

Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy

HORRIBLE

The roof had a hole in it and they just covered it up with plastic. You could tell it had been like that for a while. There was water damage in two rooms along with mold on the walls. You could see the water damage that even stained the light switch in the lower bedroom. The upper bedroom smelled horrible when we got there, which was by the kitchen so it smelled in there as well. Once we turned the air down the smell thankfully went away. The foundation is sinking so the whole right side of the house has sank, leaving none of the doors to close all the way. I contacted the company managing the house and no one got back to me.
Stayed 2 nights in Jun 2023
Response from VrboOwner on 10 July 2023
Thank you for taking the time to leave a review we hate to see you was not satisfied with your cabin due to issues it had. I will look into the issue with the owner and see about getting them addressed
Verified

2/10 Terrible

Bhavik D.

Liked: Check-in, location
Disliked: Communication, listing accuracy

good outdoors horrible indoors

We were a group of 4 friend with families, with kids ranging from 3 to 15 yrs of age. The details of the house are so NOT nice. One of the bedroom had a horrible smell (smelled like a dead rat), with great difficulty we got in touch with the property manager on the matter. The house was not getting cooling( they tried fixing the issue, found some issue with the vent, i don't understand didn't they do inspection or what) we all got baked for the first night. which got fixed eventually. INSTEAD OF ENJOYING WITH THE FAMILY THE FIRST 2 DAYS I SPENT GETTING HOLD OF THE PROPERTY MANAGER ON THE ISSUES. All bathtoom doors were hanging, every time we have to push it in to stay put( infact once a door fell on a kid's feet while bathing,led to bleeding) To our surprise the house was without a vacuum. it was so hard the do the cleaning for our 4 day stay. the kitchen equipment had so many missing parts, because of which we couldn't use the choper and blender. very disappointed with the inside. But I must say the outdoors is superb, amazing view and community.
Stayed 4 nights in Jul 2024
Response from VrboOwner on 12 July 2024
We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our upper management team. We do apologize for any inconvenience that this has caused you and your family. However, we do wish to address some factual inaccuracies in your review. We do have maintenance here to address issues when they arise. We cannot, however, predict when something will break, or if we will have to wait for a part to be ordered. When any unforeseen issues or maintenance concerns arise, we will always move quickly to address them as soon as possible. While we are human and none of us are perfect our efforts were sincere, and we hope that you will accept our sincere apology in the spirit in which it is given.
Verified

6/10 Okay

Lalit M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Roomy Cabin with Potential, Requires Maintenance Attention

Pros: Spacious and Clean: The Grand Vista Lodge comfortably accommodated our four families with its 4 bedrooms, all of which were clean and well-maintained. Ample Parking: Plenty of parking spaces were available for all our vehicles. Kid-Friendly: The amenities (including the pool table, though needing attention) kept the kids entertained. Cons: Pool Table Needs Attention: The pool table was unfortunately in rough shape. It was old and required maintenance, with issues like missing chalk and poor cue grip. Safety Concern: A section of the balcony on the second floor was broken and open, posing a safety hazard. While the property manager addressed it promptly, it highlights the need for better overall maintenance. Structural Issues: The house itself creaked noticeably, and I even observed a slight tilt to one side. These structural concerns warrant closer inspection and potential repairs. Overall: The Grand Vista Lodge has the potential to be a fantastic vacation rental for large groups. However, the current maintenance issues, particularly around the pool table and the balcony, along with the observed structural concerns, detract from the overall experience. We recommend potential guests consider these factors before booking, and we encourage the property owners to address the maintenance needs to ensure the safety and comfort of future guests.
Stayed 3 nights in Sep 2023
Response from VrboOwner on 7 Feb 2024
Thank you for providing such detailed feedback about your stay at the Grand Vista Lodge. We're glad to hear that the spaciousness, cleanliness, and parking accommodations met your expectations and that the amenities kept the kids entertained. However, we apologize for the issues you encountered with the pool table and the safety concerns regarding the balcony. We take these matters very seriously and will address them promptly to ensure the safety and satisfaction of our guests. Additionally, we appreciate you bringing the structural concerns to our attention, and we will conduct a thorough inspection to identify and resolve any underlying issues. We understand the importance of maintaining our property to the highest standards, and your feedback helps us prioritize necessary improvements.
Verified

8/10 Good

Lora L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Mama turns 82

The property is close to great but not quite. Location is great. I don’t really know if the problems or concerns we have were the owner or the property manager. Cleaniness: I realize finding good and dependable staff is difficult now but own your work. One of the lower level bathroom not clean. We found blankets unfolded or in any sense of manner, instructions mentioned iron that we never did find, nor did we ever find a broom. Dust pan yes, broom no. Houseware: although we appreciate your willingness to share you home with others - need some replacements. Only one skillet able to use for others looked like burnt residue that we even tried cleaning without success. Description indicated a set of bath rags/towels for the number of people it slept. Not so but has washer/dryer Entry rug has torn and fraying. Refrigerator- one of the drawers has a crack/broke. Hot tub: one of the perks that we sought was a hot tub. It does have one. But NEVER got warm. Property managers called 4 of the 5 days and although they answer every time and any hour and very nice and courteous their promises of someone coming to check never panned out. I did get a text that they were working to solve problem. What problem - you NEVER came to check on it. Structure: one review reported a hole in ceiling which has been fixed but damage can been seen. lower level and 1 bedroom sloping floors, BR door want close, playing pool was challenging Views were beautiful
Stayed 4 nights in Jan 2024
Response from VrboOwner on 7 Feb 2024
Thank you for sharing your experience with us, and we apologize for the issues you encountered during your stay. We take your feedback seriously and will address each concern to ensure a better experience for our future guests. Regarding cleanliness, we apologize for the oversight in one of the bathrooms and the lack of cleanliness in some areas. We understand the importance of cleanliness and will work with our cleaning staff to ensure higher standards are met in the future. We apologize for the missing housewares and the condition of some of the items provided. We'll make sure to replenish and replace any items that are worn out or missing. We're sorry to hear about the issues with the hot tub and the lack of resolution despite promises from our property managers. We'll investigate this matter further and ensure that our guests' concerns are addressed promptly in the future.
Verified

6/10 Okay

Mary Z.

Liked: Check-in, communication, location
Disliked: Cleanliness

Disappointed.

The house was not clean. Oven still had nasty fish smell from previous guest. Kitchen sink drains smell was awful. Lower master bathroom sink did not drain! If it had been cleaned (it wasn't) the cleaning service would have noticed and should have reported it. black scum along bottom of shower door. Bedding cover smelled musty/dirty. The sheets were fine. 2 bulbs out in the same bath. the issues in the bath were reported immediately and we taken care of 10hrs later. Drain completely clogged. outdoor deck had food leftovers that were spread about. Clearly a raccoon as they were present every night. But, if the unit was cleaned, the cleaning service should have noticed that the previous renters left trash on the deck. The refrigerator drawers were not clean. The list goes on. Unfortunately, we quit complaining because my family decided to clean & wash the dirt and move on to enjoy our stay, 1st family vacation with kids and grandkids. Also, the listing featured pool access. when we went to swim, we were told we needed to pay $5 a person. I called the management and they said that is not right as it should be included. The mgmt called back to tell us that this property owner did not pay for pool access. Eden Crest customer service was attentive and helped where they could. I would NOT reccommend this unit to anyone. I feel the management needs to contact the owner and the unit needs to be deeply cleaned and checked.
Stayed 4 nights in Jun 2023
Response from VrboOwner on 18 Sept 2023
Thank you for taking the time to leave a review we hate to hear you was not completely satisfied with your cabin. That is not what we like to hear. I do see that no cleaning issues was reported while you were in house, any issues that we are aware of we will address. We hate you did not have access to the pool near the cabin. We try our best to make every guest vacation a successful one. Please accept our apologies for all the issues that you had.
Verified

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2025

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