Property is fantastic, if it fits your group. The property was in a great location and clean.
We had been looking for a place with more rooms and beds and the description when we booked included 7 rooms and 10 beds. When I logged in to look up check in process (after the cancellation date) it had changed to 4 rooms and 5 beds (still not accurate). Upon questioning this I was told the VRBO had an issue with how they were listing things and that the descriptions had been “updated”. No accommodation was made to correct our issue and we were forced to keep our reservation even though our party was too big for the property.
I asked Amber if we could have all of our party on the list at the gate, incl a few friends that were coming to dinner after our golf outing, but not staying as we did not have enough room. She said she would put ALL on the list. None of our Sat names made it on the list. An hour later, 4 security guards, and almost getting towed, the issue was resolved by me with security.
I emailed Amber about a missing coffee pot Sat morn and Erica delivered one within an hour.
They were very responsive. Not apologetic for the mix up in the listing. Michael called 3 days after to the stay to “discuss a partial refund”. He just wanted to give us a discount on a future stay, if booked directly thru them. Useless.
I would have given a glowing review if not for the 2 huge issues that were not handled properly (in my opinion) and cost me about 3-4 hours of my time