6/10 Okay
Michal S.
25 Sept 2023
Liked: Cleanliness, listing accuracy
Disliked: Communication
Great stay overall
We had a great time in Catalina staying at this property. It was quite clean and had a great view. The bed was comfortable. I would note that there are very steep stairs to get to the unit that are not well lit. We arrived at night with suitcases, and it was tricky to get to the unit. Likewise, communication with the owner and company was very challenging. We tried calling the phone listed in the directions several times with no response. We left message on the emergency line and got no responses. The directions for checkout were different in the contract than what the company requested, and that was not clear to us and we were not able to get a timely response. We almost missed our boat heading back due to the confusion on checkout. The golf cart was great and clean, directions on how to leave on last day with the cart were also not clear, we rushed to fill gas on last day and had to hike down with our suitcase quickly. Overall great stay, but would recommend improved instructions that align between contract and the text messages being sent, and better communication and response. The unit was very pricey, so expected better communication.
Michal S.
Stayed 3 nights in Sep 2023
