Hanby Hideaway~ Cottages @ Kure ~ Beach, Fishing, Pool, Walk to Pier

Hi Chase, we’re sorry to hear your stay did not meet your expectations. That said, we do feel a 2-star rating is a disappointing reflection of the property and service, particularly given that none of these concerns were brought to our attention during your stay. We have pest control out to service the property interior and exterior monthly (and more frequently if a specific issue arises), as bugs can unfortunately be more prevalent at the beach, especially during periods of heavy rain and heat. As for the hot water, Cottage 7 is not one of the cottages where we typically experience delayed hot water, so we would have gladly investigated this had we been notified. We pride ourselves on communication and addressing issues quickly when given the opportunity. Unfortunately, we did not hear about these concerns until nearly two weeks after checkout, when there was no longer an opportunity for us to correct or improve the experience for you. We always encourage guests to contact us during their stay so we can make things right whenever possible. We’re sorry your experience fell short of expectations, but we hope you’ll consider staying with us again and give us the opportunity to provide the experience and level of service we strive for with every guest.