3rd Avenue Lofts located in Old Town Scottsdale

Dear Linda, First and foremost we’d like to thank you for staying with us and giving us the opportunity to host you and your family. We greatly appreciate all of your insightful suggestions and recommendations. It appears that there might have been some miscommunication during your stay. We as the property management company were under the impression that the $1,000 care package which was hand delivered to you the day after your check-in was well received. Our goal was only to provide you with more adequate, comfortable and accommodating items during the course of your extended stay (as we specialize in short-term stays). As you stated, the property is better suited for short-term rental guests, not extended stays - and that was the exact intention when our clients first purchased. The owners have terrific plans set in place for this rental property and we as property managers look forward to executing their future vision. Unfortunately with the cost of labor, timber, supplies, materials and the supply chain shortage their remodel got put on hold due to the repercussions of COVID. I know Brian, our Property Manager shared that insight with you in-person and at the time it appeared as though you were very understanding. We understand you have run a bed and breakfast for numerous years however, please understand that AirBnB/VRBO is a completely different business model. As a short-term property management company we pride ourselves in our efforts to accommodate all of our guests and address ANY issues that comes up in a punctual, professional and timely manner. We sincerely apologize that the rental property did not live up to your bed & breakfast expectations but to receive a 1-star review after we waited on your group hand and foot feels borderline malicious and unwarranted - especially after all of our 5-star reviews on both of our booking platforms. Again, we greatly appreciate your response and feedback regarding your stay, we only wish you didn’t wait until the night before your day of checkout to voice your concerns. Nonetheless, you were a guest in one of our properties and we will continue to hold you in our highest regards. Please stay healthy and safe. RRE

David was a fantastic guest! Super easy to communicate with and all of the house rules and checkout procedures were followed perfectly!

Judy was a fantastic guest! Super easy to communicate with and all of the house rules and checkout procedures were followed perfectly!

Kathryn was an outstanding guest! Super easy to communicate with and she took excellent care of our property. I highly recommend hosting Kathryn and hope do do so again in the near future!