*Pool* Only 5-Min Walk to Beach, Restaurants & Shops in Playas del Coco!

Thank you for your feedback, and we’re sorry your stay didn’t go as smoothly as we’d hoped. We take every guest’s experience seriously, so here is what happened on our end. Trash at arrival: Our cleaners unfortunately left garbage outside the gate, and an animal got into it. Our property manager had it cleaned up as soon as we were made aware. We have since reviewed our cleaning procedures so that trash is not left outside prior to garbage day. Front door: The door was sticking, not coming off its hinges. We arranged to repair it right away, but you had asked that the work wait until after their stay so you would not be disturbed. We respected that request. Noise in the roof: An animal had indeed gotten in the roof. We did attempt to get this resolved quickly for you. Because of the holiday it took a couple of days, and we know that was frustrating when you were trying to rest. We are sorry about the lost sleep. To make sure this cannot happen again, we have since had professional exclusion work done: we sealed the gaps and entry points in the roofline, screened the vents, and trimmed back the branches that gave animals access to the roof. cleaning procedures so that We appreciate you taking the time to share your experience, and we hope to welcome you back for a more restful stay.