4/10 Poor
Kelsey K.
1 July 2023
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Beautiful home.. but don’t expect communication
I wish I could give this a 5 star rating.. I’m only giving it 2 because the home itself is beautiful. The host was where the issue is. I was over an hour late checking in because no code was provided and the host would not answer any calls or texts all day. I reached out in the morning to let her know the app they require to check in wasn’t working.. got there, tried it again and it still wouldn’t work. It caused me to be almost 2 hours late to a work meeting. Once she finally replied she said “my bad my phone wasn’t ringing”… all day? For hours?
She watches the cameras though. Convenient she can watch them but not answer her phone for check in. I have a service dog that rather than ask if it was, all I got was a text saying “I see you have a dog, I’m going to have to reach out to management about a fee”.. to which I informed her I would provide paperwork for her service registration..
Later in the week I asked about adding an additional day due to needing to stay in town longer.. my message was never replied to. So I left early and had to find somewhere else to stay.
Hopefully she can figure out how to properly run a VRBO.
Kelsey K.
Stayed 6 nights in Jun 2023
