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8/10 Good
Peggy Ann O.
25 Mar 2024
Urban Cowboy to Sugar Plum Pines
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This trip was a b-day gift to my hubby. We got notification that our check-in to Urban Cowboy was delayed, so we arrived late. The next morning we discovered our video game mach. was broken, the floors were sticky, the dishes were dirty, the kit faucet didn’t work & the pool fountain was not working properly & the rock wall was covered with what appeared to be algae. The maint. team argued this was patina from the copper cleaning system, however, the “patina” was slimy and came off on our finger when touched! After much deliberation, getting hung-up on by a cust svc rep & asking if this situation had to be resolved with litigation, they agreed to move us to Sugar Plum. This cabin was new & much better, however the video game mach. wouldn’t turn on and the bubble hockey game had a key broken player.