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2/10 Terrible
Mary V.
20 Apr 2024
Lake Heron Cottalge
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This home is simply the perfect set up when traveling with a family. Our family spent our first Spring Break on St. Simons Island and at the Lake Heron Cottage. We are frequent travelers and often rent homes to stay in both in the US and Abroad. It was peak season with highest rental rate which is to be expected. What we were shocked by is the lack of communication and resolve given by the rental company and property owner. A shower on the second floor was leaking through the bath vent on main level and we were scolded for calling at an inconvenient time as well as told to point the shower head down or don't use the shower as resolve. This is the FIRST time ever we were given such an unbelievably unexceptable solution of any property we stayed in. When we are investing top dollar for a vacation property, we expect everything to work and if it doesn't, some form of a solution or compensation. One of our children is 6'2"and needless to say, he couldn't fit under a shower head pointed downward. There was no apology, no offer of reimbursement actually, no resolve. Very disappointing in addition to the fact, this home will experience a mold problem shortly. It was such an unfortunate end to a situation that could have been resolved so much better.